Team Lead Phlebotomist/Driver - Waukesha

Versiti, Inc.•Waukesha, WI

About The Position

The Team Lead Phlebotomist/Driver is accountable for the timely completion and quality of their own work and the team's work. The role provides direct coaching and oversight to assigned staff, serves as a subject matter expert in phlebotomy, blood product collection, and compliance requirements, and helps improve services and achieve organizational goals through collaboration and customer-focused service. The position requires sound judgment, problem-solving, and analysis across a range of situations. The role operates a mobile drive vehicle and safely transports staff, supplies, and equipment. It leads blood-drive setup and donor collection activities, performs donor screening and phlebotomy, supports donor safety and service, and ensures products and records meet quality and regulatory requirements. This is a full-time position, generally 32–40 hours per week, with hours determined by the blood-drive schedule. Availability is required between 4:00 a.m. and 10:00 p.m., including weekends and holidays; schedules are posted 2–3 weeks in advance. The work pattern is five days on and two days off. Compensation is listed as $24.42 plus shift differentials based on hours.

Requirements

High school diploma or GED required.
Relevant experience required; the posting also states that the role typically requires a minimum of five years of job-related experience.
Valid driver's license and prior driving experience required.
Demonstrated problem-solving skills and good judgment in selecting methods and techniques for solutions.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work for productive workflow.
Flexibility to work independently and as part of a team.
Strong attention to detail.
Good communication skills, including the ability to provide constructive criticism to peers.
Legible handwriting.
Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
Ability to meet the stated availability requirements, including weekends and holidays.

Nice To Haves

Three or more years of phlebotomy experience preferred.
A combination of a healthcare degree and certification is referenced in the qualifications.
Bilingual Spanish skills; an additional increase is available after passing a certification exam.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van or ProMaster and safely transport staff, supplies, and equipment.
Travel to other collection sites as business needs require.
Prepare and set up collection sites, including technology systems and quality-control activities; plan for future site visits.
Lead the donor collection team, address issues raised by Donor Specialists, provide feedback, and follow through with team members and supervisors.
Provide excellent customer service to donors and build professional relationships with donors and sponsors.
Resolve customer issues with potential negative impact and inform the supervisor or manager.
Support future blood drives through donor conversion, rebooking, sponsor leadership, and service recovery.
Train and mentor team members in all aspects of the role.
Perform donor screening, including collecting donor histories and conducting mini-physicals.
Perform phlebotomy, including automated collections using Alyx and/or Trima.
Prepare and pack units for transport.
Observe donors for reactions, manage automation reactions, address donor needs, de-escalate situations, and prevent or mitigate reactions and other situations.
Rebook donors for future appointments and facilitate the rebooking process.
Transport or carpool staff and, as needed, transport supplies and equipment.
With a valid CLD, operate mobile drive buses and safely transport staff, supplies, and equipment in accordance with DOT guidelines, arriving at the site on time.
Lead drive setup and create a safe environment for donors and staff while maintaining team safety awareness.
Achieve the team automation goal, including recruiting and converting donors for automation.
Operate, troubleshoot, and perform routine maintenance on equipment.
Maintain product integrity and ensure proper identification of donors.
Maintain departmental records as needed.
Participate, as needed, in validation of new processes or equipment.
Review daily work for accuracy, investigate discrepancies or unexpected results, and resolve them where appropriate.
Review quality results and escalate issues and concerns.
Perform root-cause analysis, review, and reporting with leadership.
Use SOS to troubleshoot.
Perform other duties within the scope of the job classification, as assigned or required.
Follow applicable regulatory and compliance requirements and standard operating policies and procedures.