Team Lead Mobile Phlebotomist and Driver

Versiti, Inc. • Lafayette, IN

11d

About The Position

The Team Lead Mobile Phlebotomist and Driver leads the day’s donor collection team, providing coaching and oversight, ensuring quality and timely completion of work, and serving as a subject matter expert in phlebotomy, blood product collection, and compliance. The position supports customer-focused donor services, team collaboration, problem-solving, and achievement of organizational goals. It also operates the mobile drive vehicle and safely transports staff, supplies, and equipment.

Responsibilities include preparing and setting up mobile collection sites, performing donor screening and phlebotomy—including automated collections—and maintaining donor safety and product integrity. The role involves training and mentoring team members, responding to donor and customer needs, helping secure future donations, preparing units for transport, and operating and troubleshooting collection equipment. The Team Lead reviews work and quality results, investigates discrepancies, performs root cause analysis, and escalates concerns as appropriate. Travel to other collection sites may be required based on business needs.

Requirements

• High school diploma or GED.
• Relevant experience is required; the posting states 1–3 years and also indicates a typical minimum of 5 years of job-related experience.
• Valid, in-state driver’s license and prior driving experience.
• Effective problem-solving and judgment when selecting methods and techniques to obtain solutions.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
• Basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to support productive workflow.
• Flexibility to work independently and as part of a team.
• Strong attention to detail.
• Good communication skills, including the ability to provide constructive criticism to peers.
• Legible handwriting.
• Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
• Ability to use a vehicle navigation system, personal computer, general office equipment, Microsoft Suite, donor screening equipment, and phlebotomy collection equipment.

Nice To Haves

• Three or more years of phlebotomy experience is preferred.
• A combination of a healthcare degree and certification is mentioned; the posting does not clearly specify whether this is preferred or required.

Responsibilities

• Follow DOT guidelines while operating a full-size commercial van or ProMaster and safely transport staff, supplies, and equipment.
• Lead the donor collection team and drive setup; address issues raised by Donor Specialists, provide feedback, and follow through with team members and supervisors.
• Train and mentor team members in all aspects of the role.
• Prepare and set up collection sites, including technology systems and quality control; troubleshoot issues and plan for future site visits.
• Travel to other collection sites as required by business needs.
• Perform donor screening, including donor histories and mini-physicals, and perform phlebotomy, including automated collection using Alyx and/or Trima.
• Recruit and convert donors for automated collection and achieve the team automation goal.
• Observe donors for reactions, manage automation reactions, address donor needs, de-escalate situations, prevent reactions, and maintain a safe environment for donors and staff.
• Rebook donors for future appointments and facilitate the rebooking process.
• Provide excellent donor service, build professional relationships, respond to customer inquiries, requests, and complaints, and escalate matters when appropriate.
• Influence future blood drives through consistent conversion rates, rebooking, sponsor leadership, and service recovery.
• Prepare and pack units for transport.
• Operate, troubleshoot, and perform routine maintenance on equipment; participate in validation of new processes or equipment.
• Maintain product integrity and proper donor identification, and complete departmental records.
• Review daily work for accuracy, investigate discrepancies and unexpected results, and resolve them when appropriate.
• Review quality results, escalate issues and concerns, and conduct root cause analysis, review, and reporting with leadership; use SOS to troubleshoot.
• Perform other duties reasonably within the scope of the job classification.
• Follow applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

• Eligible full-time regular employees may receive medical, dental, and vision plans.
• Paid time off and holidays.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k) with a 7% dollar-for-dollar match.
• Voluntary programs.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED