Team Lead Mobile Phlebotomist and Driver

Versiti•Lafayette, IN

10d

About The Position

The Team Lead Mobile Phlebotomist and Driver is accountable for the timely completion and quality of their own work and the work of the team members assigned for the day. The role provides direct coaching and oversight, serves as a subject matter expert in phlebotomy, blood product collection, and compliance requirements, and supports service improvements through problem-solving, analysis, and collaboration across teams. The position operates the mobile drive vehicle and transports staff, supplies, and equipment safely and efficiently. It leads donor collection activities, prepares collection sites, trains and mentors team members, performs donor screening and phlebotomy, and helps provide a safe, customer-focused donation experience. The role also supports quality assurance, accurate records, product integrity, equipment operation, and compliance with applicable regulations and procedures.

Requirements

High school diploma or GED.
At least 5 years of job-related experience is typically required.
Valid in-state driver's license and prior driving experience.
Effective problem-solving skills and good judgment in selecting methods and techniques for solutions.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work for productive workflow.
Flexibility to work independently and as part of a team.
Strong attention to detail.
Good communication skills, including the ability to provide constructive criticism to peers.
Legible handwriting.
Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
Ability to use a vehicle navigation system, personal computer or tablet, general office equipment, and Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to use screening equipment including a lancet, sphygmomanometer (blood pressure cuff), temperature probe, and hemoglobin analyzer.
Ability to use phlebotomy collection equipment including a blood mixer, Trima, and Alyx.

Nice To Haves

Three or more years of phlebotomy experience is preferred.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van or ProMaster and safely transport staff, supplies, and equipment.
Lead the donor collection team and drive setup; address issues raised by Donor Specialists, provide feedback, and follow up with team members and supervisors.
Train and mentor team members in all aspects of the role.
Prepare and set up collection sites, including technology systems and quality control; troubleshoot and adjust as needed, and plan for future site visits.
Travel to other collection sites as determined by business need.
Perform donor screening, including collecting donor histories, conducting mini-physicals, and performing phlebotomy with automation equipment such as Alyx and/or Trima.
Recruit and convert donors for automation and achieve the team automation goal.
Observe donors for reactions, manage automation reactions and donor needs, de-escalate situations, prevent reactions, and mitigate issues.
Create and maintain a safe environment for donors and staff and promote team safety awareness.
Rebook donors for future appointments and facilitate the rebooking process.
Provide excellent customer service and build professional relationships that add value to the donation experience.
Respond to customer inquiries, requests, and complaints promptly and completely, escalating to a leader when appropriate.
Influence future blood drives through consistent conversion rates, rebooking, sponsor leadership, and service recovery.
Prepare and pack units for transport.
Operate, troubleshoot, and perform routine maintenance on equipment.
Participate in validation of new processes or equipment.
Maintain product integrity, proper donor identification, and required departmental records.
Review daily work for accuracy, investigate potential discrepancies and unexpected results, and resolve them where appropriate.
Review quality results, escalate issues and concerns, and conduct root cause analysis, review, and reporting with leadership.
Use SOS to troubleshoot.
Perform other duties reasonably within the scope of the job classification.
Understand and follow applicable regulatory and compliance requirements, standard operating policies, and procedures.