Team Lead Phlebotomist/Driver - Waukesha

Versiti•Waukesha, WI

About The Position

The Team Lead Phlebotomist/Driver is accountable for completing their own work and overseeing the quality and timeliness of the team’s work. The role provides day-to-day coaching and oversight, serves as a subject matter expert in phlebotomy, blood product collection, and compliance, and supports service improvements and customer-focused blood drives. The team lead works with colleagues across departments, monitors progress toward team objectives, and uses sound judgment to resolve problems and support informed decisions. The position operates a mobile drive vehicle and safely transports staff, supplies, and equipment to collection sites. The team lead prepares and sets up sites, leads the donor collection team, screens donors, performs phlebotomy and donor care, and ensures products and records meet quality and identification requirements. The role also trains and mentors team members, supports donor recruitment and rebooking, troubleshoots equipment and technology, and reviews quality results and discrepancies. This is a full-time position with an 8-week paid training period. Work is scheduled according to blood drive needs, with availability required between 4:00 a.m. and 10:00 p.m., including weekends and holidays. The schedule is typically five days on and two days off, for 32–40 hours per week, and is posted two to three weeks in advance. Compensation is listed as $24.42 plus shift differentials based on hours. Skill-based percentage increases may be available after training, as may an additional increase after passing Spanish certification.

Requirements

High school diploma or GED.
Valid driver's license and prior driving experience.
Typically requires a minimum of five years of job-related experience.
Demonstrated problem-solving ability and good judgment in selecting methods and techniques to obtain solutions.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work to maintain productive workflow.
Flexibility to work independently and as part of a team.
Strong attention to detail.
Good communication skills, including the ability to provide constructive criticism to peers.
Legible handwriting.
Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
Ability to work the required schedule, including availability from 4:00 a.m. to 10:00 p.m. and weekends and holidays.

Nice To Haves

Three or more years of phlebotomy experience.
A combination of a healthcare degree and certification.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van/ProMaster and safely transport staff, supplies, and equipment.
Travel to other collection sites as determined by business needs and arrive at sites on time.
Prepare and set up collection sites, including technology systems and quality control, and plan for future site visits.
Lead the donor collection team, address issues raised by Donor Specialists, and provide feedback and follow-through with team members and supervisors.
Treat donors with excellent customer service, build professional relationships with donors and sponsors, and support a positive donation experience.
Resolve customer issues that could have a negative impact and inform the supervisor or manager.
Support future blood drives through donor conversion, rebooking, sponsor leadership, and service recovery.
Train and mentor team members in all aspects of the role.
Perform donor screening, collect donor histories, and conduct mini-physicals.
Perform phlebotomy, including automated collection using Alyx and/or Trima.
Prepare and pack blood units for transport.
Observe donors for reactions, manage automation reactions and donor needs, de-escalate situations, and prevent or mitigate reactions and other issues.
Rebook donors for future donation appointments and facilitate the rebooking process.
Transport or carpool staff and, as needed, transport supplies and equipment; with a valid CLD, operate mobile drive buses.
Lead drive setup and create a safe environment for donors and staff while maintaining team safety awareness.
Help achieve team automation goals, including recruiting and converting donors for automation.
Operate, troubleshoot, and perform routine maintenance on equipment; use SOS to troubleshoot.
Maintain product integrity and ensure proper identification of all donors.
Maintain departmental records as needed and participate in validation of new processes or equipment as needed.
Review daily work for accuracy, investigate potential discrepancies and unexpected results, and resolve them where appropriate.
Review quality results, escalate issues and concerns, and perform root cause analysis, review, and reporting with leadership.
Perform other duties within the scope of the job classification and comply with applicable regulatory requirements and standard operating procedures.