Phlebotomist Team Lead

Getlabs • Atlanta, GA

9d

About The Position

Getlabs is a platform for at-home diagnostics that connects healthcare organizations with mobile phlebotomists who collect labs, vitals, and advanced diagnostics from patients. The company’s mission is to expand access to diagnostics. This is a full-time, hands-on leadership role leading phlebotomists across different regions and supporting the Field Supervisor and Operations Manager in the market.

The Team Lead uses Leader Standard Work, including daily check-ins, schedule and route reviews, short huddles, and end-of-day follow-ups, to support team performance and patient experience. The role includes coaching, field quality checks, onboarding and training, routine problem-solving, schedule support, and escalating concerns as appropriate. Up to 25% regional travel is required for training and onboarding initiatives.

Requirements

• At least 2 years of phlebotomy experience.
• Active phlebotomy certification and a state license where required.
• Strong customer service skills and a calm, professional approach with patients.
• Clear written and verbal communication skills.
• Comfort with Google Workspace, mobile apps, and new technology platforms.
• Organization and dependability, including the ability to manage a personal schedule while supporting others.
• Valid driver’s license, reliable transportation, and a clean driving record.
• Willingness to travel up to 25% for training and onboarding.
• Vaccination is a condition of employment for employees who are in contact with patients.

Nice To Haves

• Mobile or in-home phlebotomy experience.
• At least 1 year of lead, trainer, preceptor, or informal leadership experience.

Responsibilities

• Lead, coach, and support a team of mobile phlebotomists, serving as their first point of contact for questions and support.
• Complete daily Leader Standard Work, including start-of-day check-ins, review of schedules and routes, and end-of-day follow-ups.
• Run short team meetings to share priorities, updates, wins, and safety or quality reminders.
• Track daily metrics such as on-time arrivals, completed visits, and specimen quality, and flag issues to the Field Supervisor.
• Use problem-solving tools such as 5 Whys to identify root causes and follow through on action items.
• Perform field check-ins and quality spot-checks to confirm standard work and compliance with safety protocols.
• Assist with hiring, onboarding, training, and shadowing new hires, including regional travel for training and market expansion.
• Help with scheduling adjustments, coverage gaps, and timecard or expense reviews as needed.
• Handle first-level patient and team concerns empathetically and escalate complex issues to leadership.
• Share field feedback and improvement ideas to help the team work more effectively.
• Lead weekly team meetings, complete field check-ins, and keep direct managers informed.

Benefits

• Medical insurance options
• Dental insurance options
• Vision insurance options
• Flexible paid time off
• Competitive annual salary ranging from $55,000 to $64,000
• Dynamic work environment and colleagues described as talented, ambitious, and fun to work with

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed