Phlebotomist Senior Team Lead

Getlabs • San Francisco, CA

2d • $80,000 - $95,000 • Remote

About The Position

The Phlebotomist Senior Team Lead oversees operational performance, quality compliance, and leadership development across a multi-market region. Building on the Team Lead foundation, this role leads, coaches, and holds accountable a group of phlebotomists and shift leads, serving as the escalation point above the Team Lead level when the supervisor is unavailable. Operating under Leader Standard Work (LSW), the Senior Team Lead maintains clinical competency with a reduced patient appointment load, focusing on regional coverage strategy, performance trend analysis, process improvement, and partnership with Operations Management.

This is a remote position, currently limited to candidates residing within a 20–30 mile radius of San Francisco, California. The role may require travel up to 40% for market visits, Team Lead development, onboarding, and field training.

Requirements

• At least 2 years of leadership experience in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations, such as a team lead or supervisor role.
• Experience leading other leads or managing teams across multiple sites or markets.
• At least 5 years of phlebotomy experience.
• Phlebotomy certification from an accredited agency: AMT, ASCP, or NCCT.
• Expert knowledge of phlebotomy techniques, specimen handling, and safety and compliance standards, including OSHA and HIPAA.
• Demonstrated ability to coach, develop, and hold leaders accountable.
• Strong analytical skills and comfort using data and reports to drive decisions.
• Proven track record of providing exceptional customer service.
• Strong written and verbal communication skills, including presenting to leadership.
• Disciplined, self-directed leadership and ability to manage multiple markets and priorities.
• Comfort with digital tools such as Slack, Google Workspace, and scheduling or routing software.
• Reliable transportation, a clean driving record, and ability to pass a background check and drug screen.
• Ability to travel up to 40% for market visits, Team Lead development, onboarding, and field training.
• COVID-19 vaccination is required as a condition of employment for employees who have contact with patients.

Nice To Haves

• Mobile phlebotomy experience.
• Experience with route planning, dispatch, or workforce scheduling for field-based teams.
• Experience approving timecards, payroll, or expenses and managing supply inventory.
• Familiarity with Lean practices or Leader Standard Work.

Responsibilities

• Directly supervise, coach, and develop assigned teams; conduct weekly one-on-ones and monthly performance check-ins.
• Audit team adherence to Leader Standard Work, the 20/24 Rule, and call-out procedures; provide feedback and corrective coaching.
• Train and certify new team members on LSW, routing, payroll and triplog audits, and quality assessment standards.
• Identify high-potential phlebotomists and build a succession pipeline for future Team Lead roles.
• Serve as the Tier 2 escalation point for operational, clinical, and patient issues that Team Leads cannot resolve within the 20/24 Rule.
• Own weekly regional coverage planning, including PRN pool strategy, cross-market staffing, and capacity forecasting.
• Review team route optimization and next-day coverage plans; intervene in high-risk markets to protect availability and reschedule targets.
• Review and sign off on team payroll, triplog, timecard, and expense submissions before payroll deadlines.
• Oversee regional inventory and equipment budgets; analyze supply usage and approve purchase orders and new-hire equipment requests.
• Analyze regional quality and performance data, identify trends and root causes, and build and track action plans with the team.
• Calibrate venipuncture assessments and SOP audits across teams and markets.
• Lead corrective action and performance improvement plans with HR and Operations Management; review corrective actions issued by Team Leads for consistency.
• Identify process gaps and recommend SOP, training, and workflow improvements; pilot and roll out approved changes across the region.
• Prepare and present regional performance reports to Operations Management weekly and monthly.
• Partner with Recruiting on regional hiring needs, conduct final-round interviews, and make hiring recommendations.
• Own the regional onboarding and training plan, ensuring consistent new-hire onboarding, ride-alongs, and field training.
• Develop and deliver advanced clinical and leadership training for Team Leads and senior phlebotomists.
• Act as supervisor during supervisor PTO, absences, and peak periods, making same-day staffing, scheduling, and escalation decisions.
• Approve time-off requests, schedule changes, and overtime for phlebotomists within established guidelines.
• Co-lead performance reviews for phlebotomists and Shift Leads, providing documented feedback and development goals.
• Partner with the Supervisor and HR to document and deliver written warnings and final corrective actions in line with company policy.
• Address employee relations concerns at the first level and escalate them to the Supervisor or HR when appropriate.
• Ensure regional compliance with OSHA, HIPAA, and state phlebotomy regulations; lead reporting and follow-up for needlesticks, specimen loss, and patient complaints.
• Represent the region in supervisor and leadership meetings, and communicate company updates and policy changes to the team.
• Track regional labor costs, overtime, and mileage against budget targets and flag variances to the Supervisor.
• Maintain low redraw and critical error rates, strong patient satisfaction and NPS, market stability, Team Lead effectiveness, and regional team retention.

Benefits

• Competitive annual salary ranging from $80,000 to $95,000.
• Medical, dental, and vision insurance options.
• Flexible vacation.
• Dynamic work environment and colleagues described as talented, ambitious, and fun to work with.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed