Phlebotomist Senior Team Lead

Getlabs • San Francisco, CA

1d • Remote

About The Position

Getlabs is a platform for at-home diagnostics, helping healthcare organizations send mobile phlebotomists to patients’ homes to collect labs, vitals, and advanced diagnostics. The Phlebotomist Senior Team Lead oversees operational performance, quality compliance, and leadership development across a multi-market region. Building on the Team Lead role, this position leads, coaches, and holds phlebotomists and Shift Leads accountable, and serves as the escalation point above the Team Lead level when the supervisor is unavailable. The role follows Leader Standard Work (LSW) and maintains clinical competency with a reduced patient appointment load, focusing on regional coverage strategy, performance analysis, process improvement, and partnership with Operations Management.

This is a remote position, currently limited to candidates residing within a 20–30 mile radius of San Francisco, California. Travel of up to 40% is required for market visits, Team Lead development, onboarding, and field training. Employees who have contact with patients must be vaccinated as a condition of employment.

The Senior Team Lead supervises and develops assigned teams; manages regional coverage and escalations; reviews payroll, routing, inventory, and performance; and leads quality improvement, hiring, onboarding, training, and corrective action processes. The role may act as supervisor during absences and peak periods, making same-day staffing, scheduling, and escalation decisions. Key performance areas include redraw rates, critical errors, patient satisfaction and NPS, market stability, Team Lead effectiveness, and team retention.

Requirements

• At least 2 years of leadership experience in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations.
• Experience leading other leads or managing teams across multiple sites or markets.
• At least 5 years of phlebotomy experience.
• Phlebotomy certification from an accredited agency: AMT, ASCP, or NCCT.
• Expert knowledge of phlebotomy techniques, specimen handling, and safety and compliance standards, including OSHA and HIPAA.
• Demonstrated ability to coach, develop, and hold leaders accountable.
• Strong analytical skills and comfort using data and reports to drive decisions.
• Proven track record of providing exceptional customer service.
• Strong written and verbal communication skills, including presenting to leadership.
• Disciplined, self-directed leadership and ability to manage multiple markets and priorities.
• Comfort using digital tools such as Slack, Google Workspace, and scheduling or routing software.
• Reliable transportation and a clean driving record.
• Ability to pass a background check and drug screen.
• Ability to travel up to 40% for market visits, Team Lead development, onboarding, and field training.
• Vaccination is required as a condition of employment for employees who are in contact with patients.

Nice To Haves

• Mobile phlebotomy experience.
• Experience with route planning, dispatch, or workforce scheduling for field-based teams.
• Experience approving timecards, payroll, or expenses and managing supply inventory.
• Familiarity with Lean practices or Leader Standard Work.

Responsibilities

• Directly supervise, coach, and develop assigned teams through weekly one-on-ones and monthly performance check-ins.
• Audit team adherence to Leader Standard Work, the 20/24 Rule, and call-out procedures, providing feedback and corrective coaching.
• Train and certify new team members on LSW, routing, payroll and triplog audits, and quality assessment standards.
• Identify high-potential phlebotomists and develop a succession pipeline for future Team Lead roles.
• Serve as the Tier 2 escalation point for operational, clinical, and patient issues that Team Leads cannot resolve within the 20/24 Rule.
• Own weekly regional coverage planning, including PRN pool strategy, cross-market staffing, and capacity forecasting.
• Review route optimization and next-day coverage plans, intervening in high-risk markets to protect availability and rescheduling targets.
• Review and sign off on Team Payroll, Triplog, timecard, and expense submissions before payroll deadlines.
• Oversee regional inventory and equipment budgets, analyze supply trends, and approve purchase orders and new-hire equipment requests.
• Analyze regional quality and performance data, including redraws, critical errors, NPS, and reschedules; identify root causes and track action plans.
• Calibrate venipuncture assessments and SOP audits across the team to ensure consistent quality standards.
• Lead corrective action and performance improvement plans in partnership with HR and Operations Management, and review Team-issued corrective actions for consistency.
• Identify process gaps and recommend SOP, training, and workflow improvements; pilot and roll out approved changes across the region.
• Prepare and present regional performance reports to Operations Management weekly and monthly.
• Partner with Recruiting on regional hiring needs, conduct final-round interviews, and make hiring recommendations.
• Own the regional onboarding and training plan, ensuring consistent onboarding, ride-alongs, and field training.
• Develop and deliver advanced clinical and leadership training for Team Leads and senior phlebotomists.
• Serve as acting supervisor during Operations Supervisor absences and peak periods, making same-day staffing, scheduling, and escalation decisions.
• Approve time-off requests, schedule changes, and overtime for phlebotomists within established guidelines.
• Co-lead performance reviews for phlebotomists and Shift Leads, providing documented feedback and development goals.
• Partner with the Supervisor and HR to document and deliver written warnings and final corrective actions in line with company policy.
• Address employee relations concerns at the first level and escalate to the Supervisor or HR when appropriate.
• Ensure regional compliance with OSHA, HIPAA, and state phlebotomy regulations; lead incident reporting and follow-up for needlesticks, specimen loss, and patient complaints.
• Represent the region in supervisor and leadership meetings and communicate company updates and policy changes to the team.
• Track regional labor costs, overtime, and mileage against budget targets and flag variances to the Supervisor.
• Maintain low redraw and critical error rates, strong patient satisfaction and NPS, market stability, Team Lead adherence to protocols, and team retention.

Benefits

• Medical, dental, and vision insurance options.
• Flexible vacation.
• Competitive annual salary ranging from $80,000 to $95,000.
• Dynamic work environment and colleagues described as talented, ambitious, and fun to work with.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed