Phlebotomist Team Lead

Getlabs • Atlanta, GA

11d • $55,000 - $64,000

About The Position

Getlabs is a platform for at-home diagnostics that enables healthcare organizations to send mobile phlebotomists to patients' homes to collect labs, vitals, and advanced diagnostics. The company’s mission is to expand access to diagnostics for everyone.

The full-time Phlebotomist Team Lead is a hands-on leadership role supporting a team of mobile phlebotomists across different regions. The role supports the Field Supervisor and Operations Manager in the market and uses Leader Standard Work—a repeatable routine of daily check-ins, short huddles, and follow-ups—to keep the team on track, identify problems early, and support a positive patient experience. It is intended for an experienced frontline healthcare worker ready to grow into leadership.

The role includes coaching team members, monitoring schedules and daily performance, facilitating meetings, conducting field check-ins and quality spot-checks, supporting hiring and training, and helping with scheduling and administrative needs. It also involves regional travel of up to 25% for onboarding, training, and market expansion. Employees who have contact with patients are required to be vaccinated against COVID-19 as a condition of employment.

Requirements

• At least 2 years of phlebotomy experience.
• Active phlebotomy certification and a state license where required.
• Strong customer service skills and a calm, professional approach with patients.
• Clear written and verbal communication skills.
• Comfort using Google Workspace, mobile apps, and new technology platforms.
• Organized and dependable, with the ability to manage one's own schedule while supporting others.
• Valid driver's license, reliable transportation, and a clean driving record.
• Willingness to travel up to 25% for training and onboarding.
• Vaccination is required as a condition of employment for employees who are in contact with patients.

Nice To Haves

• Mobile or in-home phlebotomy experience.
• At least 1 year of lead, trainer, preceptor, or informal leadership experience.

Responsibilities

• Lead, coach, and support mobile phlebotomists, serving as their first point of contact for questions and support.
• Complete daily Leader Standard Work, including start-of-day check-ins, reviewing schedules and routes, and end-of-day follow-ups.
• Run short team meetings to share priorities, updates, wins, and safety or quality reminders.
• Track daily metrics such as on-time arrivals, completed visits, and specimen quality, and flag issues to the Field Supervisor.
• Use problem-solving tools such as 5 Whys to identify root causes and follow through on action items.
• Conduct regular field check-ins and quality spot-checks to confirm standard work and compliance with safety protocols.
• Assist with hiring, onboarding, training, and shadowing new hires, including regional travel of up to 25%.
• Help with scheduling adjustments, coverage gaps, and timecard or expense reviews as needed.
• Address first-level patient and team concerns empathetically and escalate complex issues to leadership.
• Share feedback and improvement ideas from the field.

Benefits

• Competitive annual salary ranging from $55,000 to $64,000.
• Medical, dental, and vision insurance options.
• Flexible paid time off.
• Dynamic work environment and colleagues described as talented, ambitious, and fun to work with.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed