Clinical Team Lead LPN - Pulmonary Disease

Health First Careers•Brevard County, FL

About The Position

The Clinical Team Lead LPN oversees and coordinates clinical staff training, orientation, and competency assessments, while also providing patient care under the direction of providers at Health First Medical Group offices. The role serves as a first point of problem resolution when a supervisor or manager is absent, assigns daily or shift tasks, supports new-hire orientation, documents competency assessments and development plans, coaches staff and providers on customer service practices, participates in quality and safety meetings, and conducts routine clinic safety audits. Clinical duties include taking patient histories and vital signs, recording height and weight, verifying current prescriptions, preparing patients for examinations, explaining treatment procedures, performing point-of-care testing and specimen collection as directed, and preparing and administering medications. The LPN documents medication safety checks and verifies certain high-risk or unclear medication orders with the ordering provider before administration. The role also enters orders into the electronic medical record for provider signature, communicates laboratory and diagnostic results as directed, contacts pharmacies about prescriptions, follows infection-prevention practices, cleans examination rooms and equipment, maintains supply inventories, and provides patient follow-up and education. The position may also cover front-desk operations and future appointment scheduling as part of cross-training.

Requirements

High school diploma or GED equivalent.
Unrestricted LPN license in the state of Florida.
Basic Life Support (BLS) certification through the American Heart Association.
At least two years of experience in a medical office environment.
Knowledge of medical terminology.
Keyboarding skills.
Strong customer service skills, including knowledge of service recovery techniques.
Demonstrated leadership and organizational skills.
Critical-thinking skills and decisive judgment.
Ability to work with minimal supervision.

Responsibilities

Serve as the first level of problem resolution for internal and external customers when the supervisor or manager is absent.
Assign daily or shift tasks to clinical staff.
Ensure new clinical hires receive orientation and training in job duties, customer service standards, and performance expectations.
Ensure 90-day and annual clinical competency assessments are conducted and document individual development plans as appropriate.
Coach clinical staff and providers on customer service techniques, including managing up, explaining delays, and using Health First service scripting.
Participate in quality and safety meetings and relay instructions to clinic staff.
Conduct routine safety audits of the clinic environment.
Perform clinical intake, including taking medical histories and vital signs, recording height and weight, and verifying current prescriptions.
Prepare patients for examinations and explain treatment procedures.
Prepare and perform point-of-care testing and specimen collection as directed by the provider.
Prepare and administer medications, document medication safety checks, and verify high-risk or unclear medication orders with the ordering provider before administration.
Enter orders into the electronic medical record for provider signature.
Track and communicate laboratory and diagnostic study results to patients as directed by the provider.
Contact pharmacies regarding prescription orders.
Apply infection-prevention techniques during self-care and patient procedures.
Clean examination rooms and equipment and maintain supply inventories at par levels.
Provide patient follow-up and education during visits or by phone.
Provide coverage for front-desk operations and future appointment scheduling as needed for cross-training.