Clinical Operations Coord RN Pulmonary Disease Full time

Northwestern Memorial Healthcare•Winfield, IL

2d•$39 - $62

About The Position

The Clinical Operations Coordinator, RN reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The role supervises daily clinical operations at practice sites, clinical support staff, and clinical staff and provider scheduling, and performs service recovery as needed. As the local clinical lead and subject matter expert, the coordinator helps ensure staff knowledge, competence, and workflows support evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator plans, leads, and organizes activities related to quality patient care. Direct clinical patient care is provided less than 20 percent of the time. The coordinator may oversee multiple sites or departments within RMG.

Requirements

Current state licensure or certification from an accepted accrediting institution in a clinical field.
BSN, or completion of the degree within two years of hire.
Licensed registered nurse.
At least five years of clinical experience.
Basic Life Support certification from an American Heart Association-accredited source.
Effective communication and interpersonal skills.

Nice To Haves

Two years of experience in an ambulatory clinic practice setting.
Supervisory experience.

Responsibilities

Supervise and direct clinical support staff, including workload distribution and task prioritization.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee daily office clinical operations within budget guidelines.
Assist with provider schedule templates and optimize patient care hours to enhance productivity.
Schedule staff and allocate resources across operating hours to improve patient access and satisfaction, provider and staff productivity, efficiency, cost savings, and operational effectiveness.
Communicate with staff about clinical workflows, quality, and productivity, and receive and provide feedback.
Ensure service excellence and perform service recovery when necessary.
Manage medical-surgical supplies within budget.
Ensure accurate data collection and entry by site staff through training and compliance monitoring, and oversee information flow to and from central administrative offices.
Conduct regular office staff meetings in coordination with practice leadership.
Attend and actively participate in leadership meetings.
Maintain patient dignity and confidentiality.
Review and approve automated time reports for accuracy.
Develop tools that support staff and improve efficiency.
Provide input into staff performance reviews, participate with the manager in reviews as needed, and provide coaching and mentoring.
Monitor daily transaction activity for compliance with procedures.
Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
Implement and maintain policies and procedures created by RMG or department leadership.
Complete other duties as assigned.