Clinical Operations Coord RN General Surgery Part time

Northwestern Memorial Healthcare • Geneva, IL

22h

About The Position

The Clinical Operations Coordinator, RN supervises the daily clinical operations of practice sites, oversees clinical support staff, coordinates clinical staff and provider schedules, and performs service recovery as needed. The role serves as the local clinical lead and subject matter expert, ensuring staff knowledge, competence, and processes support evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator participates in planning, leading, and organizing activities related to quality patient care. Direct clinical patient care constitutes less than 20% of the role. The coordinator may oversee multiple sites or departments within RMG.

The role reflects Northwestern Medicine’s mission, vision, and values and requires adherence to its Code of Ethics, Corporate Compliance Program, policies, procedures, guidelines, and applicable regulatory and accreditation standards.

Requirements

• Current state licensure or certification from an accepted accrediting institution in a clinical field.
• Bachelor of Science in Nursing (BSN), or completion of the degree within two years of hire.
• Licensed registered nurse.
• At least five years of clinical experience.
• Basic Life Support certification from an American Heart Association-accredited source.
• Effective communication and interpersonal skills.

Nice To Haves

• Two years of experience in an ambulatory clinic practice setting.
• Supervisory experience.

Responsibilities

• Supervise and direct clinical support staff, including distributing and prioritizing workloads.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day clinical office operations within budget guidelines.
• Assist with provider schedule templates and optimize patient care hours and productivity.
• Schedule staff and allocate resources across operating hours to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
• Communicate with staff about clinical workflow, quality, and productivity, and receive their feedback.
• Ensure service excellence and provide service recovery when necessary.
• Manage medical and surgical supplies within budget.
• Ensure accurate data collection and entry through staff training and compliance monitoring, and oversee information flow to and from central administrative offices.
• Conduct regular office staff meetings in coordination with practice leadership and actively participate in leadership meetings.
• Maintain patient dignity and confidentiality.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and improve efficiency.
• Provide input into staff performance reviews and may conduct reviews with the manager.
• Provide one-to-one coaching and mentoring as needed.
• Monitor daily transaction activity for compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting the manager as needed.
• Implement and maintain new policies and procedures created by RMG or department leadership.
• Complete other duties as assigned.

Benefits

• Northwestern Medicine offers a wide range of benefits to support employees’ physical, emotional, and financial well-being and protect against unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager