Clinical Operations Coord RN Rheumatology Part time

Northwestern Memorial Healthcare•Warrenville, IL

1d•$39 - $62

About The Position

The Clinical Operations Coordinator, RN supervises daily clinical operations at practice sites, supervises clinical support staff, coordinates clinical staff and provider schedules, and performs service recovery as needed. Serving as the local clinical lead and subject matter expert, the coordinator ensures staff knowledge, competence, and processes support evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator participates in planning, leading, and organizing activities related to quality patient care. Direct clinical patient care accounts for less than 20% of the role. The position may oversee multiple sites or departments within RMG.

Requirements

Current state licensure or certification from an accepted accrediting institution in a clinical field.
BSN or completion of the degree within two years of hire.
Licensed registered nurse.
Minimum of five years of clinical experience.
Basic Life Support certification from an American Heart Association-accredited source.
Effective communication and interpersonal skills.

Nice To Haves

Two years of experience in an ambulatory clinic practice setting.
Supervisory experience.

Responsibilities

Supervise and direct clinical support staff, including managing workload distribution and task prioritization.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee day-to-day office clinical operations within budget guidelines.
Assist with provider schedule templates and optimize patient care hours to enhance productivity.
Schedule staff and allocate resources to maximize patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
Communicate with staff to receive and provide feedback regarding clinical workflow, quality, and productivity.
Ensure service excellence and perform service recovery when necessary.
Manage medical-surgical supplies within budget.
Ensure site staff accurately collect and enter data through training and compliance monitoring, and facilitate the flow of information to and from central administrative offices.
Conduct regular office staff meetings in coordination with practice leadership.
Attend and actively participate in leadership meetings.
Maintain patient dignity and confidentiality.
Review and approve automated time reports for accuracy.
Develop tools to support staff and improve efficiency.
Provide input into staff performance reviews, participate with the manager in conducting reviews as needed, and provide coaching and mentoring.
Monitor daily transaction activity to ensure compliance with procedures.
Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
Implement and maintain policies and procedures created by RMG or department leadership.
Complete other duties as assigned.