Clinical Operations Coord RN General Surgery Part time

Northwestern Memorial Healthcare•Geneva, IL

1d•$39 - $62

About The Position

The Clinical Operations Coordinator, RN supervises the daily clinical operations of practice sites, clinical support staff, and clinical staff and provider schedules. The role serves as the local clinical lead and subject matter expert, ensuring staff knowledge, competence, and processes support evidence-based, high-quality patient care. It includes participating in the planning, leading, and organizing of activities related to quality patient care under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator. Direct clinical patient care is provided less than 20% of the time. The role may oversee multiple sites or departments within RMG.

Requirements

Current state licensure or certification from an accepted accrediting institution in a clinical field.
BSN or degree completion within two years of hire.
Licensed registered nurse.
Minimum of five years of clinical experience.
Basic Life Support certification from an American Heart Association-accredited source.
Effective communication and interpersonal skills.

Nice To Haves

Two years of experience in an ambulatory clinic practice setting.
Supervisory experience.

Responsibilities

Supervise and direct clinical support staff, including workload distribution and prioritization.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee day-to-day office clinical operations within budget guidelines.
Assist with provider schedule templates and optimize patient care hours to enhance productivity.
Schedule staff and allocate resources across operating hours to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
Communicate with staff to receive and provide feedback about clinical workflow, quality, and productivity.
Ensure service excellence and perform service recovery when necessary.
Manage medical-surgical supplies within budget.
Ensure accurate data collection and entry by site staff through training and compliance monitoring, and oversee information flow to and from central administrative offices.
Conduct regular office staff meetings in coordination with practice leadership.
Attend and actively participate in leadership meetings.
Maintain patient dignity and confidentiality.
Review and approve automated time reports for accuracy.
Develop tools to support staff and improve efficiency.
Provide input into staff performance reviews and, with the manager, may conduct reviews; provide one-to-one coaching and mentoring as needed.
Monitor daily transaction activity for compliance with procedures.
Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
Implement and maintain new policies and procedures created by RMG or department leadership.
Complete other duties as assigned.