Clinical Operations Coord RN Rheumatology Part time

Northwestern Memorial Healthcare • Warrenville, IL

17h

About The Position

The Clinical Operations Coordinator, RN supervises daily clinical operations at practice sites and clinical support staff, coordinates clinical staff and provider schedules, and performs service recovery as needed. As the local clinical lead and subject matter expert, this position ensures staff knowledge, competence, and processes align with evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator participates in planning, leading, and organizing activities related to quality patient care. Direct clinical patient care accounts for less than 20% of the role. The position may oversee multiple sites or departments within RMG.

Responsibilities include managing staff and workflows, supporting provider schedules and patient access, overseeing supplies and budget guidelines, monitoring compliance and data accuracy, maintaining patient dignity and confidentiality, and collaborating with practice leadership. The coordinator may also coach and mentor staff, address complex patient or staff situations, implement policies and procedures, and perform other assigned duties.

Requirements

• Current state licensure or certification from an accepted accrediting institution in a clinical field.
• Licensed registered nurse.
• BSN or degree completion within two years of hire.
• At least five years of clinical experience.
• Basic Life Support certification from an American Heart Association-accredited source.
• Effective communication and interpersonal skills.

Nice To Haves

• Two years of experience in an ambulatory clinic practice setting.
• Supervisory experience.

Responsibilities

• Supervise and direct clinical support staff, including workload distribution and task prioritization.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day clinical office operations within budget guidelines.
• Assist in managing provider schedule templates and optimizing patient-care hours and productivity.
• Schedule staff and allocate resources to support patient access and satisfaction, provider productivity and efficiency, staff productivity, cost savings, and operational efficiency.
• Communicate with staff about clinical workflow, quality, and productivity, and receive feedback.
• Ensure service excellence and perform service recovery when needed.
• Manage medical-surgical supplies within budget.
• Train staff and monitor compliance to ensure accurate data collection and entry, and facilitate information flow to and from central administrative offices.
• Conduct regular office staff meetings in coordination with practice leadership and participate in leadership meetings.
• Ensure patient dignity and confidentiality are maintained.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and improve efficiency.
• Provide input into staff performance reviews and may participate with the manager in conducting them.
• Provide one-to-one coaching and mentoring as needed.
• Monitor daily transaction activity for compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
• Implement and maintain policies and procedures created by RMG or department leadership.
• Complete other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Part-time
• Career Level: Manager