Support Engineer Jobs

About The Position

Requirements

• Strong problem-solving ability alone and in working with others.
• Strong communication skills for effectively working with associates and Clients.
• JAVA/J2EE
• SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL)
• Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax)
• XML
• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience.
• Knowledge of enterprise software required.
• Strong analytical, conceptual, and technical problem-solving abilities.
• Ability to deliver outstanding customer service, including excellent listening and empathy skills.
• Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities.
• Excellent oral, written, and interpersonal communication skills.
• Capacity to remain calm, composed, and articulate when dealing with challenging situations.
• Demonstrated ability to work independently while collaborating with cross-functional teams and organizations.
• Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

Nice To Haves

• Working knowledge of App Servers (e.g. Tomcat, Websphere, AWS, Azure)
• Working knowledge of Development methodologies (e.g. Agile, Waterfall)
• Knowledge of public health industry a plus.

Responsibilities

• Provide first and second level of support for clients.
• Provide technical software assistance directly for clients.
• Participate and/or lead regular issue tracking and ticket review meetings internally and with the clients.
• Focus on production related issues and activities.
• Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers.
• Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).
• Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.
• Provide Production Support Services such as: Issue Ticket Resolution/Fixes, Builds for Change Requests, Minor/Major Software Release Migrations/Builds, Escrow Packaging and Delivery, Change Requests, Software Security Scans, Defects, Improvements, Features, Migrations, Implementations, Software Security Scans, Code Reviews.
• After-hours phone support coverage may be required based on business needs.
• Follow Conduent policy on entering time spent on projects and tasks.
• Travel to client or company sites as required.

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time
• bonus or incentive