Systems Engineer, Media Systems Support

TelevisaUnivision•Miami, FL

9d•Onsite

About The Position

The Systems Engineer is a hands-on systems support role responsible for infrastructure support and for implementing and maintaining current and future technologies used in 24x7x365 news, sports, and/or entertainment production environments. The role maintains broadcast-related IT infrastructure, identifies technologies and tools to improve operations, and provides technical assistance for daily operations of mission-critical systems. The engineer works closely with the Media Systems Support group on their assigned areas of responsibility. The position supports and monitors Global Engineering on-premises and cloud infrastructure technology in the US. It includes preventive maintenance, involvement in incidents and problems that affect service, escalation support for system performance, stability, and security, and responsibility for infrastructure availability and resilience. The role also monitors incident tracking for timely resolution and ensures service levels are met. The position is 100% on site.

Requirements

Bachelor’s degree in computer science, Electronics, Information Systems, or a related field, or equivalent experience.
At least 5 years of experience in an IT profession; experience with a media company or broadcast operational environment is preferred.
At least 3 years deploying, configuring, and troubleshooting cloud infrastructure in GCP, AWS, or Azure.
Experience supporting 24/7 continuous-availability production and managed environments.
Experience with cloud computing, virtualization, networks, storage, and Windows and Linux operating systems.
Experience with continuous integration and Infrastructure as Code (IaC) tools.
Knowledge of networking, firewalls, and load balancers.
Knowledge of IT operations best practices for always-on, always-available services.
Flexibility to achieve business goals.
Ability to communicate effectively with business and technical staff.
Strong analytical skills; detail-oriented, accurate, and organized.

Nice To Haves

Experience in a media company or broadcast operational environment.

Responsibilities

Provide day-to-day support and monitoring of Global Engineering on-premises and cloud infrastructure technology in the US.
Perform preventive maintenance on systems and complete maintenance tasks in a timely manner.
Participate directly in incidents or problems that cause service impact, irrespective of priority.
Serve as part of the Engineering support escalation group for system performance, stability, and security of systems deployed by Univision.
Maintain overall system and infrastructure availability and develop resilient infrastructure to reduce failures.
Monitor the incident tracking system to ensure timely resolution of critical issues.
Ensure service levels are met.
Maintain broadcast-related IT infrastructure and help identify technologies and tools to support and improve operations.
Provide technical assistance for daily operations of mission-critical systems.