Systems Engineer, Media Systems Support

Univision•Miami, FL

1d•Onsite

About The Position

The Systems Engineer is a hands-on Systems Support role responsible for infrastructure support and the implementation and maintenance of current and future technologies used in 24x7x365 News, Sports, and/or Entertainment production environments. The role maintains broadcast-related IT infrastructure, identifies technologies and tools to support and improve operations, and provides technical assistance for daily operations of mission-critical systems. The engineer works closely with the Media Systems Support group on matters related to their assigned area of responsibility. The role supports and monitors Global Engineering on-premises and cloud infrastructure technology in the US, performs preventive maintenance, and participates in incidents or problems that cause service impact. It also contributes to engineering support escalation for system performance, stability, and security, and helps ensure infrastructure availability and resilience. The position is 100% on site.

Requirements

Bachelor’s degree in computer science, Electronics, Information Systems, or a related field, or equivalent experience.
Minimum of 5 years in an IT profession; experience with a media company or broadcast operational environments is preferred.
3+ years deploying, configuring, and troubleshooting cloud infrastructure in GCP, AWS, or Azure.
Experience supporting 24/7 continuous-availability production and managed environments.
Experience with cloud computing, virtualization, networking, storage, and Windows and Linux operating systems.
Experience with continuous integration and Infrastructure as Code (IaC) tools.
Knowledge of networking, firewalls, and load balancers.
Knowledge of IT operations best practices for an always-on, always-available service model.
Personal flexibility to achieve business goals.
Ability to communicate effectively with business and technical staff.
Strong analytical skills and attention to detail; accuracy and organization.

Nice To Haves

Experience working for a media company or in broadcast operational environments.

Responsibilities

Provide day-to-day support and monitoring of Global Engineering on-premises and cloud infrastructure technology in the US.
Perform preventive maintenance on all systems and ensure tasks are completed in a timely manner.
Participate directly in incidents or problems that cause service impact, regardless of priority.
Serve as part of the Engineering support escalation group for performance, stability, and security of systems deployed by Univision.
Support overall system and infrastructure availability and develop resilient infrastructure to reduce failures.
Monitor the incident tracking system to support timely resolution of critical issues and ensure service levels are met.
Maintain broadcast-related IT infrastructure systems and provide technical assistance for daily operations of mission-critical systems.
Help identify new technologies and tools to support and improve operations.