Senior IT Support Consultant - Media Systems

University of Iowa • Iowa City, IA

3d • Onsite

About The Position

The Senior IT Support Consultant provides enterprise-level design, research, engineering, implementation, coordination, and operational support for Media Systems and related technologies at UI Health Care. Supported systems include conference and meeting rooms, event spaces, Interactive Patient Care systems, digital signage, video observation and education systems, cable TV/IPTV delivery, centralized clocks, audio systems, and other Media Systems. This is an on-site role at the Medical Center University Campus, 200 Hawkins Drive, Iowa City, and is not an IT desktop position.

The role coordinates with University of Iowa departments, D&C/Capital Management, low-voltage integrators, construction trades, end users, stakeholders, and internal technical teams. It provides specialized support for installed systems, oversees projects of varying size and complexity, and contributes to project planning, requirements gathering, scopes of work, contractor drawings, deployment, training, documentation, and service-level support.

The position also provides functional and administrative supervision, including direction when the primary supervisor is absent, participation in hiring and staff training, and participation in a 24x7 on-call support rotation as required. The University of Iowa describes a benefits package that includes 24 days of paid vacation per year to start and paid sick leave. Applicants must submit a resume addressing the qualifications; a cover letter is desired. Successful candidates must disclose conviction history and undergo criminal background and credential/education verification. The position is not eligible for University employment-authorization sponsorship.

Requirements

• Bachelor’s degree in Education, MIS, Computer Science, or a Media Systems-related field, or an equivalent combination of education and experience.
• 3–5 years of experience in application and/or technology support.
• Experience troubleshooting and resolving issues with Media control systems.
• Experience configuring, installing, and supporting Media System devices.
• Experience with Crestron, Extron, Q-SYS, or similar AV equipment.
• Knowledge of construction project coordination, including drawings, specifications, documentation, and changes related to architectural, electrical, and Division 27 telecommunications systems.
• Experience designing, planning, coordinating, and executing complex technology- and construction-related projects.
• Experience developing technical standards and specifications.
• Experience creating technical documentation, system diagrams, operating procedures, and support documentation.

Nice To Haves

• Experience with wired and wireless networking and security.
• Experience in a healthcare or health industry environment.
• AVIXA CTS, AVIXA CTS-I, or other industry certifications.
• Experience with Visio, AutoCAD, Bluebeam, or similar design software applications.
• Familiarity with Interactive Patient Care systems and integrations.
• Experience working with a Service Desk using an electronic ticketing system.
• Experience as an administrative manager of technical staff, providing leadership and mentoring.
• Experience delivering CATV/IPTV video services at an enterprise level.
• Experience with conferencing and collaboration technologies.

Responsibilities

• Develop and maintain support procedures for all Media Systems at UI Health Care.
• Perform, oversee, and assist with audiovisual setups.
• Document operational system functions, impacts of new systems on day-to-day support, and technology changes.
• Provide high-level support for complex hardware and software related to Media Systems.
• Identify and document service outages that affect users' ability to perform their jobs.
• Coordinate and communicate Media System downtimes internally and externally.
• Communicate project plans, budgets, progress, goals, timelines, and milestones to teams, departments, divisions, and other UI Health Care staff.
• Develop and deliver basic and complex training to small and large groups.
• Independently develop training content and technical documentation.
• Train Media System staff, including onboarding and cross-training on supported AV systems.
• Develop and maintain service-level documentation.
• Assist with development of an electronic knowledgebase.
• Manage small-to-large complex projects.
• Deploy Media Systems for approved projects and provide project support and services.
• Meet with end users and stakeholders to gather requirements and create scopes of work and marked-up drawings for contractor proposals.
• Collaborate with day-to-day support consultants and Capital Management staff on upcoming projects as a senior Media System support and implementation team member.
• Provide direction and supervision when the primary supervisor is absent.
• Provide some functional and administrative supervision.
• Participate in applicant evaluation and interviews.
• Participate in a 24x7 on-call support rotation as required to resolve routine and complex problems.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• Generous benefits package; complete details are available through the University of Iowa benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior