Support Engineer 1

Comcast Resume • Naperville, IL

9d • $46,697 - $70,045

About The Position

FreeWheel, a Comcast company, provides advertising platforms for publishers, advertisers, and media buyers. This entry-level role provides technical sales support by analyzing customer requirements and recommending suitable products and services. The Support Engineer assists sales teams with guided product demonstrations and technical presentations, contributes to solution designs, and develops standard product proposals and pricing configurations. The role works under supervision and depends on others for instruction and direction while building competence through routine work.

The position focuses on supporting customer needs and sales activities related to voice solutions. It includes gathering technical specifications, preparing presentations, participating in customer interactions and training, and tracking project timelines while maintaining customer communication. The employee is expected to exercise independent judgment and discretion in significant matters and maintain regular, consistent, and punctual attendance. Nights, weekends, and variable schedules may be required.

Employees are expected to follow Comcast’s Operating Principles, prioritize the customer experience, learn and advocate for its technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Requirements

• Relevant work experience of 0–2 years.
• Communication skills.
• Critical-thinking skills.
• Technical-support skills.
• Bachelor’s degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to work nights and weekends and variable schedules as necessary.

Nice To Haves

• Bachelor’s degree.
• Coursework and experience or extensive related professional experience may be considered in place of the stated degree.

Responsibilities

• Analyze customer requirements under supervision to identify suitable products and services for basic needs.
• Support sales teams by preparing technical presentations about company products with guidance from senior technical specialists.
• Develop standard product proposals and basic pricing configurations while learning to address common technical requirements.
• Gather technical specifications and requirements under the direction of experienced team members to contribute to customer solution designs.
• Learn to recommend product bundles and promotional pricing structures through mentored customer interactions.
• Assist with technical product demonstrations and customer presentations using established sales support procedures.
• Participate in sales training to build knowledge of voice solutions and receive coaching from senior technical staff.
• Support customer engagement by tracking project timelines and maintaining regular communication under supervision.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow company Operating Principles, prioritize customer experience, collaborate, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers a range of benefits to eligible employees, with options and resources intended to support physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level