Desktop Support Engineer
Sentinel•Milwaukee, WI
•Onsite
About The Position
Sentinel Technologies is seeking a hands-on Customer Engineer to provide onsite technical support to a customer in Milwaukee, Wisconsin. The role involves troubleshooting technology issues, supporting desktop, server, and basic network environments, completing equipment diagnostics and repairs, and delivering exceptional customer service. The engineer will work independently on routine issues and collaborate with senior engineers on more complex problems. The position requires travel between locations and transportation of equipment in the employee’s vehicle.
Requirements
- Two to five years of experience in a similar role.
- A+ certification.
- Ability to troubleshoot and resolve hardware, software, and network connectivity issues.
- Ability to perform diagnostics, repairs, and parts replacements on computer equipment.
- Ability to support desktop, server, and basic network environments.
- Ability to lift up to 75 pounds independently and up to 150 pounds with assistance.
- Ability to stand, squat, lift from floor to waist and from waist to above shoulders; twisting, bending, and crawling may also be required occasionally.
- Must have a car for travel between locations and transportation of equipment.
- Valid driver’s license and proof of vehicle insurance.
- Legally authorized to work in the United States without sponsorship.
- Must demonstrate a can-do attitude.
Nice To Haves
- Experience with SCCM.
Responsibilities
- Provide onsite technical support to the customer in Milwaukee, Wisconsin.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Perform diagnostics, repairs, and parts replacements on computer equipment.
- Support desktop, server, and basic network environments.
- Maintain accurate service documentation, ticket updates, and time records.
- Deliver outstanding customer service and build positive client relationships.
- Work independently on routine issues and collaborate with senior engineers on more complex problems.
- Travel between locations and transport equipment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Short- and long-term disability and income protection
- Medical and child/elder care
- Flexible spending account plans
- Family planning benefits
- Financial education
- Identity theft protection and assistance
- Legal services
- Employee assistance program
- Two weeks’ vacation
- Additional paid personal and sick time
- Certification and hands-on training
- Employee discounts for product services and entertainment
- Energetic work environment with corporate culture amenities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
