Desktop Support Engineer

CSC Generation • West Valley, UT

1d • Onsite

About The Position

Backcountry is hiring an on-site Desktop Support Engineer to serve as the hands-on IT resource at its Utah Fulfillment Center in West Valley City. The role supports office and fulfillment center employees, keeping workplace and warehouse technology reliable and users productive. The engineer handles daily help desk requests, devices, user accounts, hardware assets, printers, and vendor service cases, and escalates complex issues with clear documentation. Success within the first six months includes faster help desk resolution, operational devices through peak season, and becoming a trusted problem-solver for operations staff.

The position works across Windows, macOS, and Android systems and includes configuring and maintaining laptops, Android handheld scanners, charging stations, and label printers. The role requires working fully on-site, standing and walking for extended periods, and lifting up to 50 pounds, with or without reasonable accommodation. It reports to the IT Manager.

Requirements

• Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
• Hands-on experience troubleshooting Windows, macOS, and Android operating systems.
• Experience configuring and troubleshooting Android handheld scanners.
• Experience supporting office and warehouse printers, including label printers.
• Experience tracking and managing issues through a ticketing system, including prioritization and escalation.
• User account management experience, including onboarding, offboarding, password resets, and access records.
• Hardware asset lifecycle tracking experience.
• Strong communication skills, including the ability to explain technical issues to non-technical users.
• Ability to work effectively on a team and independently with minimal supervision.
• Good organizational skills and attention to detail.
• Ability to work fully on-site at the Utah Fulfillment Center in West Valley City, Utah.
• Ability to stand and walk for extended periods and lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

• Experience supporting Android devices or mobile device management (MDM) platforms.
• Prior IT support experience in a warehouse, distribution, or fulfillment environment.
• Experience with Active Directory, Microsoft Entra ID, and Microsoft Intune.
• Experience with Jira.

Responsibilities

• Troubleshoot and resolve Windows, macOS, and Android issues for office and fulfillment center staff, working the help desk queue daily.
• Configure, deploy, and maintain laptops, Android handheld scanners, charging stations, and label printers across the warehouse floor and office.
• Manage user accounts end-to-end, including onboarding, offboarding, password resets, and access records.
• Support office and warehouse printers, including label printers critical to fulfillment operations.
• Track and manage hardware assets through their full lifecycle.
• Open, track, and follow vendor service cases for warehouse equipment through to verified repair.
• Escalate complex issues with clear documentation so others can continue without re-troubleshooting.
• Explain technical issues and resolutions to non-technical users in plain language and keep them updated through resolution.

Benefits

• Paid time off policies.
• 401(k) match.
• Medical, dental, and vision coverage.
• A variety of supplemental policies.
• Employee discounts across the company's portfolio of brands.
• Training and development, including hands-on skills-building and mentorship from the manager and broader IT team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed