Desktop Support

INSPYR Solutions • Merrifield, VA

19h • Onsite

About The Position

The Desktop Support professional will provide end-user assistance by diagnosing and resolving hardware and software issues. The role is based onsite in Vienna, Virginia, five days a week, and is an initial six-month contract with the possibility of extension. The stated rate is $20–$25 per hour.

The position calls for troubleshooting Windows 11 endpoints, Palo Alto Networks GlobalProtect client issues, and Microsoft 365 productivity applications including Outlook, OneDrive, and Teams. It also requires basic networking and cybersecurity knowledge and experience using a ticketing system such as ServiceNow.

Requirements

• Ability to diagnose and resolve end-user hardware and software issues.
• Basic networking knowledge, including IP and DNS.
• Basic cybersecurity knowledge, including MFA and phishing.
• Experience with a ticketing system such as ServiceNow.
• Experience troubleshooting Palo Alto Networks GlobalProtect client issues on Windows endpoints.
• Experience troubleshooting Microsoft Windows 11 operating systems.
• Experience with Microsoft 365 productivity software, including Outlook, OneDrive, and Teams.

Nice To Haves

• CompTIA A+ Certification.
• Microsoft 365 Certified: Fundamentals Certification.
• Experience using ConnectWise Remote Support Software.
• Experience using CyberArk Workforce Password Management Software.
• Experience troubleshooting Citrix VDIs.

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Troubleshoot Palo Alto Networks GlobalProtect client issues on Windows endpoints.
• Troubleshoot issues with Microsoft Windows 11 operating systems.
• Support Microsoft 365 productivity software, including Outlook, OneDrive, and Teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed