Desktop Support Engineer

City of New York•New York, NY

About The Position

The Office of Chief Medical Examiner (OCME) seeks a Desktop Support Engineer for its Information Security Unit within the Information Technology Division. The position is part of a team of engineers supporting more than 750 users across nine locations. It involves analyzing, implementing, troubleshooting, enhancing, maintaining, and securing the OCME network, with a focus on end-user devices and security operations. The position is identified as essential and may require 24-hour availability during emergency events. Selected candidates must provide a DNA sample by swabbing. Applicants must meet the stated civil service eligibility requirements, including being permanent employees in the title and reachable on the Computer Associate (Operations) service list. Work authorization is required before employment begins; the City may be able to provide employment-based visa sponsorship, but OCME cannot guarantee it. Final appointments are subject to Office of Management & Budget approval.

Requirements

Must be a permanent employee in the title and reachable on the Computer Associate (Operations) service list to apply.
Meet one of the stated qualification pathways: an accredited technical-school certificate of approximately 675 hours specializing in computer operations plus two years of satisfactory full-time computer operations experience in a large-scale networked, multi-tiered, or mainframe environment, or two years of satisfactory data communications network experience in a mainframe or multi-tiered environment; a bachelor's degree plus three years of such experience; a high school diploma or equivalent plus four years of such experience; or an equivalent satisfactory combination of education and experience.
All candidates must have at least two years of full-time experience as described in the qualifications.
Provide a DNA sample by swabbing if selected.
Obtain authorization to work in the United States before employment begins.
May be required to provide 24-hour availability during emergency events.

Responsibilities

Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
Administer, configure, and secure wireless phones, tablets, and other devices.
Remediate security vulnerabilities on end-user workstations, laptops, and tablets.
Create, administer, and maintain a patch-management schedule based on agency needs.
Maintain required patch levels for workstations, laptops, and tablets according to the patching schedule, using software or scripting automation.
Safely decommission workstations, laptops, and tablets in accordance with NYC guidelines and security best practices.
Troubleshoot and research desktop PC, laptop, laptop hardware, and network-related issues.
Support IT security operations as an escalation resource.
Participate in security incident handling.
Provide excellent customer service.
Maintain consistent and clear communication with customers and management.