Desktop Support Engineer
City of New York•New York, NY
•$59,537 - $68,468
About The Position
The Office of Chief Medical Examiner (OCME) seeks a Desktop Support Engineer for its Information Security Unit within the Information Technology Division. The role supports more than 750 users across nine locations and involves technical work analyzing, implementing, troubleshooting, enhancing, maintaining, and securing the OCME network. The position is identified as essential, so emergency events may require 24-hour availability. Selected candidates must provide a DNA sample by swabbing.
Requirements
- Only permanent employees in the title who are reachable on the Computer Associate (Operations) service list are eligible to apply.
- Meet one of the stated qualification pathways: an accredited technical school certificate of approximately 675 hours specializing in computer operations plus two years of satisfactory full-time computer operations experience in a large-scale networked, multi-tiered, or mainframe environment, or two years of satisfactory data communications network experience in a mainframe or multi-tiered environment; or a bachelor's degree plus three years of such experience; or a high school diploma or equivalent plus four years of such experience; or an equivalent combination of education and experience, with at least two years of qualifying full-time experience.
- Authorization to work in the United States is required before employment begins.
Responsibilities
- Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
- Administer, configure, and secure wireless phones, tablets, and other devices.
- Remediate security vulnerabilities on end-user workstations, laptops, and tablets.
- Create, administer, and maintain a patch management schedule based on agency needs.
- Maintain required patch levels for workstations, laptops, and tablets according to the patching schedule, using software automation or scripting.
- Safely decommission workstations, laptops, and tablets according to NYC guidelines and security best practices.
- Troubleshoot and research desktop PC, laptop, laptop hardware, and network-related issues.
- Support IT security operations as an escalation resource.
- Participate in security incident handling.
- Provide excellent customer service.
- Maintain consistent and clear communication with customers and management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
