Desktop Support Engineer
About The Position
Backcountry is hiring a Desktop Support Engineer to provide hands-on IT support at its Utah Fulfillment Center in West Valley City, Utah. The role keeps technology reliable across the warehouse and office, including handheld scanners, laptops, printers, and user accounts. The engineer works the help desk queue, supports staff using Windows, macOS, and Android devices, manages hardware and accounts, and coordinates repairs with vendors. The position is fully on-site and involves regular movement around the fulfillment center. Success includes improving help desk responsiveness, keeping devices operational through peak season, and serving as a trusted problem-solver for operations staff.
Requirements
- Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
- Hands-on experience troubleshooting Windows, macOS, and Android operating systems.
- Experience configuring and troubleshooting Android handheld scanners.
- Experience supporting office and warehouse printers, including label printers.
- Experience tracking and managing issues through a ticketing system, including prioritization and escalation.
- Experience managing user accounts, including onboarding, offboarding, password resets, and access records.
- Experience tracking hardware asset lifecycles.
- Strong communication skills, including the ability to explain technical issues to non-technical users.
- Ability to work effectively both on a team and independently with minimal supervision.
- Good organizational skills and attention to detail.
- Ability to work fully on-site at the Utah Fulfillment Center in West Valley City, Utah.
- Ability to stand and walk for extended periods and lift up to 50 lbs, with or without reasonable accommodation.
Nice To Haves
- Experience supporting Android devices or mobile device management (MDM) platforms.
- Prior IT support experience in a warehouse, distribution, or fulfillment environment.
- Experience with Active Directory, Microsoft Entra ID, and Microsoft Intune.
- Experience with Jira.
Responsibilities
- Troubleshoot and resolve Windows, macOS, and Android issues for office and fulfillment center staff while working the daily help desk queue.
- Configure, deploy, and maintain laptops, Android handheld scanners, charging stations, and label printers across the warehouse and office.
- Manage user accounts, including onboarding, offboarding, password resets, and access records.
- Support office and warehouse printers, including label printers used in fulfillment operations.
- Track and manage hardware assets throughout their lifecycle.
- Open, track, and follow vendor service cases for warehouse equipment through verified repair.
- Escalate complex issues with clear documentation to prevent repeated troubleshooting.
- Explain technical issues and resolutions to non-technical users in plain language and keep them updated through resolution.
Benefits
- Paid time off policies.
- 401(k) match.
- Medical, dental, and vision coverage.
- A variety of supplemental policies.
- Employee discounts across the company's portfolio of brands.
- Training and development with mentorship from the manager and broader IT team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
