M365 Support Engineer
About The Position
TEKsystems is hiring two M365 Support Engineers for long-term contract positions through 2027, with potential for hire. The role focuses on platform-level Microsoft 365 support in a large, multi-tenant environment, rather than troubleshooting users’ computers or mobile devices. The team handles major issues and escalated tickets referred by the service desk, especially those involving Exchange Online and SharePoint, followed by Teams, Power Apps, and Power Platform. The role also includes PowerShell-based operational tasks and participation in an on-call rotation for major incidents. On-call duty occurs every other week; work is capped at 40 hours per week, with time off during the week to offset any night or weekend work. Approximately 98% of work is expected to take place during core business hours. The position is fully remote and based out of Boston, Massachusetts. The employer anticipates an ASAP start.
Requirements
- 5–10 years of Microsoft 365 experience in a large, multi-tenant organization.
- Broad Microsoft 365 platform expertise, including hands-on administration of Exchange Online, Teams, and SharePoint Online.
- PowerShell experience; solid scripting skills for bulk operations and operational efficiency are targeted.
- Ability to troubleshoot platform-level Microsoft 365 issues rather than only client-device issues.
- Willingness to participate in on-call support and respond to major incidents.
- Comfort working across engineering, administration, and support/escalation responsibilities.
Nice To Haves
- Experience with Power Automate, Power Apps, and enabling business workflows or citizen development.
- Familiarity with Purview, retention, eDiscovery, auditing, and data protection concepts.
- Experience with tenant, SharePoint, or platform migrations and modernization efforts.
- Exposure to Agile or product workflows and collaboration with business and IT stakeholders.
- Adaptability to adjacent Microsoft 365 areas such as Viva and emerging platform capabilities.
Responsibilities
- Troubleshoot Microsoft 365 platform issues at the service or server level, including major incidents.
- Handle escalated service desk tickets involving Exchange Online, SharePoint Online, Teams, Power Apps, and Power Platform.
- Perform Microsoft 365 administration and operational tasks, including bulk operations and efficiency improvements using PowerShell.
- Participate in an every-other-week on-call rotation and respond to major incidents, including occasional night or weekend issues.
- Support governance, compliance, security, migration, and modernization activities across the Microsoft 365 environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
