M365 Platform Engineer
About The Position
The M365 Platform Engineer provides platform-level engineering, administration, and escalated support for Microsoft 365, addressing issues in Microsoft’s cloud infrastructure rather than end-user devices. The role supports a larger multi-tenant organization and handles escalations from the service desk, primarily involving Exchange Online and SharePoint, followed by Teams, Power Apps, and the Power Platform. The work also includes PowerShell-based operational tasks, governance and compliance awareness, and participation in migration and modernization efforts. This is a contract role through 2027. The engineer participates in an on-call rotation every other week and must be willing to respond to major incidents, including occasional night or weekend issues, which are generally related to Exchange Online. Work is capped at 40 hours per week; time worked outside core business hours is balanced with time off during the week. About 98% of the work is expected to take place during core business hours. The position is fully remote and based out of Appleton, Wisconsin.
Requirements
- 5–10 years of Microsoft 365 experience in a larger multi-tenant organization.
- Broad Microsoft 365 platform expertise, including hands-on administration of Exchange Online, Teams, and SharePoint Online.
- Technical support and troubleshooting experience at the Microsoft 365 platform or cloud-infrastructure level.
- PowerShell experience for operational tasks; solid scripting skills for bulk operations and operational efficiency are targeted.
- Experience or capability with Power Automate, Power Apps, and enabling business workflows or citizen development.
- Willingness to participate in on-call coverage every other week and respond to major incidents, including occasional night or weekend calls.
- Ability to work within a 40-hour weekly cap, taking time off during the week to offset any after-hours work.
Nice To Haves
- Familiarity with Purview, retention, eDiscovery, auditing, and data-protection concepts.
- Experience with tenant, SharePoint, or platform migrations and modernization efforts.
- Exposure to Agile or product workflows and collaboration with business and IT stakeholders.
- Adaptability across the Microsoft 365 ecosystem, including adjacent areas such as Viva and emerging platform capabilities.
Responsibilities
- Provide platform-level engineering, administration, troubleshooting, and escalated support for Microsoft 365.
- Handle service desk escalations involving Exchange Online, SharePoint Online, Teams, Power Apps, and the Power Platform.
- Respond to major incidents as part of an every-other-week on-call rotation, including occasional nights and weekends.
- Use PowerShell for operational tasks, bulk operations, and efficiency improvements.
- Support Power Platform workflows and citizen development.
- Contribute to tenant, SharePoint, or platform migrations and modernization efforts.
- Work across engineering, administration, and support functions with business and IT stakeholders.
Benefits
- Medical insurance, if eligible
- Dental insurance, if eligible
- Vision insurance, if eligible
- Critical illness, accident, and hospital coverage, if eligible
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible
- Voluntary life and AD&D insurance for employees and dependents, if eligible
- Short- and long-term disability coverage, if eligible
- Health Spending Account (HSA), if eligible
- Transportation benefits, if eligible
- Employee Assistance Program, if eligible
- Time off or leave, including PTO, vacation, or sick leave, if eligible
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
