L2 M365 Support Engineer
About The Position
Provide advanced technical support and administration for Microsoft 365 services in a cloud-first enterprise environment. The role covers Exchange Online, SharePoint Online, Teams, OneDrive, and Intune, including complex troubleshooting, incident response, tenant configuration, identity and access controls, endpoint management, security and compliance, monitoring, service customization, and third-party integrations. The engineer also uses AI-driven tools to accelerate troubleshooting, automate tasks, and deliver proactive solutions that improve client satisfaction and operational efficiency. The position is fully remote, supports East Coast US hours (8 am–5 pm), and is described as a permanent in-country South Africa contract. Salary is R38,000 plus R2,000 in benefits.
Responsibilities
- Provide advanced technical support for Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
- Diagnose and resolve complex identity, access, collaboration, and endpoint-management issues.
- Lead incident response and root cause analysis for outages and performance degradations across Microsoft 365 workloads.
- Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
- Implement and manage identity and access controls through Entra ID, including conditional access and multi-factor authentication.
- Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
- Monitor service health, audit logs, and usage analytics to identify trends, ensure compliance, and improve performance.
- Use Claude, Copilot, ChatGPT, and other AI-driven tools to accelerate troubleshooting, automate tasks, and provide proactive solutions.
- Customize Microsoft 365 services, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
- Integrate Microsoft 365 with third-party tools and services to support interoperability and business requirements.
- Implement and maintain security and compliance features, including DLP policies, retention labels, and alerting mechanisms.
Benefits
- R2,000 in benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
