L2 IT Support Engineer

Greys

2d

About The Position

The L2 IT Support Engineer provides advanced technical support to clients in Cape Town, resolving escalated IT issues and maintaining IT infrastructure. The role includes assisting clients remotely and on-site, troubleshooting complex problems, and supporting hardware, software, networking, and systems. The successful candidate may travel to client sites when required and should be able to work independently and manage urgent technical incidents effectively.

The position requires a relevant IT diploma and/or IT qualifications, such as MCSE, MCITP, A+, or N+ certifications, and at least five years of IT experience with a solid IT support background. Salary is market related.

Requirements

• Appropriate IT diploma and/or relevant IT qualifications, including MCSE, MCITP, A+, and N+ certifications.
• At least 5 years of IT experience, with a solid background in IT support.
• Own reliable transport.
• Strong technical knowledge of IT infrastructure, servers, networking, systems, desktop support, security, cloud computing, hosting, web services, hardware, software, and PCs, Macs, and mobile devices.
• Strong technical troubleshooting and problem-solving skills.
• Excellent customer service and customer relationship management skills.
• Good relationship management and conflict resolution abilities.
• Strong execution, results orientation, and attention to detail.
• Good networking, reporting, and process management skills.
• Learning agility and a solution-oriented approach.
• Ability to work independently and manage urgent technical incidents effectively.
• Willingness to travel to client sites when required.

Responsibilities

• Handle technical issues escalated from Level 1 support.
• Troubleshoot and resolve complex IT problems.
• Support hardware, software, networking, and system-related issues.
• Diagnose and resolve escalated incidents and service requests.
• Assist with IT infrastructure maintenance, installations, upgrades, and configurations.
• Visit client sites and provide on-site technical support when required.
• Provide remote and end-user support and resolve technical issues effectively.
• Collaborate with other IT professionals to maintain smooth IT operations.
• Maintain accurate documentation of installations, configurations, incidents, and support activities.
• Respond to incidents urgently and resolve them in a timely manner in line with service-level agreements.
• Deliver professional customer service and effective technical solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree