IT Support L2
About The Position
Northtown Automotive Group is seeking a Level 2 IT Support Technician for a full-time, on-site position. The role is based at the company’s administrative offices in Amherst, NY; the posting also describes it as based in Buffalo. The technician serves as an escalation point for Tier 1 support, resolving complex issues involving Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID environments. The position combines hands-on troubleshooting with light systems administration and includes mentoring junior technicians and improving documentation and processes.
Requirements
- Valid and active New York State driver's license.
- Strong troubleshooting and technical support skills for resolving escalated system and user issues.
- Maintenance and repair skills for hardware, software, server, and network components in business environments.
- Preventive maintenance skills, including system monitoring and applying updates.
- Training skills to guide users and mentor junior team members.
- Experience with Windows and/or Linux server administration, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and basic security practices.
- Strong documentation habits and attention to detail.
- Ability to prioritize multiple support requests and projects.
- Effective communication and ability to collaborate with technical and nontechnical stakeholders on-site.
Nice To Haves
- Knowledge of VMware.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications, or equivalent practical experience.
Responsibilities
- Resolve escalated Tier 1 support issues involving Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID.
- Troubleshoot and maintain hardware, software, server, and network components in business environments.
- Monitor systems, apply updates, and perform preventive maintenance to reduce downtime.
- Guide users and mentor junior team members on tools, best practices, and procedures.
- Maintain documentation and contribute to improving support processes.
- Prioritize multiple support requests and projects and collaborate with technical and nontechnical stakeholders on-site.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
