Platform Support Engineer (L2)

Genesis10•Charlotte, NC

About The Position

Genesis10 is seeking a Platform Support Engineer (L2) for a 12+ month contract with a global financial institution in Charlotte, North Carolina. The role supports the operation and administration of a GenAI Gateway infrastructure and its supporting platform components, including observability and automation. It focuses on platform health, monitoring pipelines, infrastructure services, deployment processes, and environment stability across multiple regions. The engineer works with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operational processes, implement monitoring solutions, and maintain high availability for GenAI workloads.

Requirements

At least 5 years of experience in Platform Support, DevOps, Infrastructure Engineering, or SRE roles.
Strong Linux administration experience.
Hands-on experience with Python, Bash, or Shell scripting.
Experience with infrastructure automation tools such as Terraform and Ansible.
Experience with Jenkins, Bitbucket, Artifactory, and CI/CD pipelines.
Strong experience implementing and supporting monitoring solutions, including Splunk, Dynatrace, OpenTelemetry, Grafana, and enterprise logging platforms.
Experience supporting cloud and container platforms, including OpenShift and Kubernetes.
Knowledge of networking, load balancing, SSL/TLS certificates, DNS, and API integrations.
Experience troubleshooting infrastructure, application, and performance-related issues.
Understanding of observability, logging, tracing, alerting, and capacity management.
Strong analytical, problem-solving, and communication skills.
Must be available and ready to work directly as a Genesis10 employee.

Nice To Haves

Experience supporting enterprise GenAI or AI/ML platforms.
Familiarity with OpenAI, Azure AI, LLM operations, vector databases, and AI observability.
Experience implementing self-healing and auto-remediation workflows.
Exposure to ServiceNow, Remedy, and enterprise workflow management tools.
Experience with cloud platforms such as Azure.
Understanding of security, compliance, vulnerability management, and enterprise risk controls.
Financial services industry experience.

Responsibilities

Manage problem and incident management, operational readiness, and capacity and availability management.
Conduct application monitoring, service analytics and reporting, and production governance.
Identify potential production failure scenarios; create incident, enhancement, and problem tickets; and communicate with development and internal business operations teams.
Identify vulnerabilities and improvement opportunities, and maintain metrics to support analysis and improvement across Production Services.
Create and enhance administrative, operational, and technical policies and procedures using best-practice guidelines and standards.
Own escalations and troubleshoot, analyze, research, and resolve issues using advanced query and programming skills.
Perform analytical, technical, and administrative work to plan, install, design, and support new and existing equipment and software.