Support Engineer Jobs

About The Position

Requirements

• Bachelor’s degree with at least 2 years of demonstrated experience, or an equivalent combination of education and experience in engineering applications.
• Hands-on experience with semiconductor equipment, metrology inspection, or other highly complex automated systems.
• Ability to troubleshoot complex systems involving electrical, electronic, mechanical, motion-control, laser/optical, and software interfaces.
• Strong analytical and problem-solving skills, including the ability to use system logs, diagnostic data, inspection reports, and test results to identify failures and determine corrective actions.
• Ability to independently lead advanced technical troubleshooting and equipment recovery, with a focus on returning semiconductor equipment to production and minimizing customer downtime.
• Experience working directly with Field Service teams and customers, including technical escalations, customer communication, and coordination of cross-functional engineering teams.
• Ability to work independently and collaboratively in a fast-paced, customer-focused semiconductor environment.

Nice To Haves

• Experience in project management and customer relations, including leading or driving multi-disciplined teams to resolve complex technical issues.
• Experience with 4 Point Probe Sheet Resistance and Hall metrology.
• Experience with MOKE metrology.

Responsibilities

• Serve as an equipment specialist and technical escalation point for Field Service Engineers and customers, providing product knowledge, troubleshooting expertise, and technical solutions remotely and onsite.
• Lead troubleshooting of complex semiconductor equipment and subsystem issues and determine actions required to restore equipment to production while minimizing fab downtime.
• Act as the technical lead during critical equipment issues, collaborating with Field Service, Engineering, and Product Engineering teams in the U.S. and Denmark to identify root causes and develop solutions.
• Lead development and implementation of Plans of Action (POAs) for critical equipment issues and provide technical direction to Field Service teams during equipment recovery.
• Diagnose highly complex equipment problems using an in-depth understanding of system architecture, operating principles, hardware, software, and electromechanical subsystems.
• Document troubleshooting activities, technical findings, root causes, corrective actions, and postmortem analyses to support knowledge sharing and continuous improvement.
• Host and participate in technical discussions between U.S. and Denmark teams to move complex issues toward resolution.
• Participate in specialized equipment and product training to develop and maintain advanced technical expertise.

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(k) with company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits, including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.
• Performance incentive programs may be available.