Production Support Engineer

Bright Vision Technologies • Edison, NJ

3d • $115,000 - $165,000 • Remote

About The Position

Bright Vision Technologies is seeking a Production Support Engineer to maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement. The role applies practical expertise in a primary programming language and framework, APIs, SQL, testing, Git, and CI/CD, and works with cross-functional teams to deliver reliable, maintainable solutions throughout the delivery lifecycle.

The position is remote and full-time, direct W2 employment. The listed annual salary range is $115,000–$165,000. The role is open to U.S. citizens, Green Card holders, EAD holders, and H-1B transfer candidates; the company cannot sponsor new H-1B visa petitions for this position.

Requirements

• The job header lists 10+ years of experience; the qualifications section states typically 4+ years in a related professional role and says the exact threshold must match the approved requisition.
• Practical experience with the role-specific technology stack, including a primary programming language and framework, APIs, SQL, testing, Git, and CI/CD.
• Experience in application support, IT operations, technical analysis, or service delivery relevant to the role.
• Ability to investigate issues using logs, data, system tools, or documented procedures.
• Understanding of incident, problem, change, and service-level practices.
• Strong customer-service, prioritization, and escalation skills.
• Ability to document actions, communicate clearly, and collaborate with technical teams.
• Careful handling of access, confidential data, and operational procedures.

Nice To Haves

• Additional hands-on depth in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD.
• Experience with cloud services, automation, and modern delivery practices relevant to the project.
• Familiarity with secure development, accessibility, governance, or regulatory requirements where applicable.
• Relevant professional certifications or advanced training in the role’s technology area.

Responsibilities

• Monitor service health or support queues and prioritize requests using agreed service levels.
• Investigate application, data, access, integration, and user issues using available diagnostics.
• Coordinate escalations and communicate status, workarounds, and resolutions.
• Maintain tickets, knowledge articles, runbooks, and operational reports.
• Identify recurring problems and recommend permanent corrective actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed