Production Support/Software Engineer

ZipStaff•San Antonio, TX

2d•Remote

About The Position

ZipStaff is hiring an experienced Production Support/Software Engineer for a healthcare analytics company that uses clinical and financial datasets to improve healthcare system performance, efficiency, and quality. Within the R&D team, this role serves as a Level 2/Level 3 escalation point for production incidents and leads technical setup and configuration for new client onboardings across application, database, and infrastructure layers. This is an approximately six-month W2 contract starting November 30, 2026. The role includes an on-call rotation for critical production issues outside business hours.

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
At least 5 years of experience in software engineering and/or Level 2/Level 3 production support of enterprise applications.
Hands-on Java development experience with Vert.x, Spring, or Spring Boot, including REST controllers, dependency injection, and configuration.
Experience writing unit tests with JUnit and using Mockito for mocking.
Working knowledge of REST APIs, JDBC, JPA or Hibernate, JSON, and HTTP fundamentals.
Basic understanding of concurrency and multithreading.
Strong SQL skills for data investigation and validation.
Experience with monitoring and logging tools to diagnose production issues, such as Splunk, ELK, Datadog, or similar tools.
Familiarity with CI/CD pipelines, Docker, and/or cloud platforms.
Understanding of system architecture sufficient to troubleshoot cross-component issues.
Strong analytical, troubleshooting, and problem-solving skills; ability to work independently and communicate clearly under pressure during high-severity incidents.
Willingness to participate in an on-call rotation.

Nice To Haves

Experience supporting healthcare, payer, or healthcare analytics platforms.
Experience with client onboarding, implementation, or configuration of SaaS/enterprise platforms.
Familiarity with ITIL-based incident, problem, and change management and ticketing tools such as ServiceNow or Jira.
Experience with Linux/Unix environments and shell scripting.
Exposure to Kubernetes and cloud services on AWS or Azure.

Responsibilities

Serve as the Level 2/Level 3 escalation point for production incidents and troubleshoot issues across application, database, and infrastructure layers.
Diagnose root causes using logs, monitoring tools, and system diagnostics, and resolve incidents promptly to minimize business and client impact.
Collaborate with engineering, DBA, and infrastructure teams on escalated incidents requiring deeper technical investigation.
Document incident resolutions and root cause analyses, and maintain knowledge base articles and runbooks.
Participate in an on-call rotation to support critical production issues outside business hours.
Proactively monitor system health, performance metrics, and alerts to identify issues before they affect production.
Lead technical setup and configuration for new client onboarding, translating requirements gathered with Business Operations, Implementation, and Client Services into technical configurations.
Perform data validation, testing, and quality checks during onboarding; resolve configuration issues; and provide post-go-live support.
Communicate incident status, root causes, and resolution timelines to Business Operations, Client Implementation, and leadership.
Escalate and track defects and enhancement requests with development teams, and drive process improvements to reduce recurring issues.
Support knowledge transfer and training on new systems, tools, and client-specific configurations.