Software Support Engineer

JBT Marel•Redmond, WA

5d•Onsite

About The Position

The Software Support Engineer joins a focused engineering team developing software for robotic waterjet cutting systems used in the food processing industry. The applications combine real-time control, computer vision, robotics, and data-driven technologies. Based on-site in Redmond, Washington, within the JBT Marel Poultry division, this role connects Engineering with other technical teams by providing Level 3 remote support and engineering-guided solutions. The position involves troubleshooting installed systems, reproducing field issues in a lab, testing software release candidates, evaluating PC components, maintaining technical support documentation, and identifying recurring issues and product improvements. Occasional travel to customer sites and remote facilities may be required.

Requirements

At least three years of experience as a Systems Support Engineer or equivalent.
Experience providing systems support for customer-facing software products.
Linux or Unix systems administration experience.
Experience with the Git version control system.
Proficiency in shell scripting.
Proficiency in at least one development language; C is preferred.
Experience installing and troubleshooting PCs and other hardware components.
Experience troubleshooting basic IP networking issues.
Strong technical and non-technical communication skills, both oral and written, and collaboration skills.
Experience using system health, performance monitoring, and software management tools.
Technical curiosity and willingness to explore and learn new technologies, patterns, and practices.
Self-motivation and ability to learn and work without supervision.

Nice To Haves

Bachelor’s degree in Computer Science, Math, Engineering, or a related field, or equivalent experience.
High-level customer-facing application development in industrial systems.
Computational geometry and applied mathematics.
Computer vision, including OpenCV, image processing, and object detection.
Industrial control systems, including motion control, field buses, and interfaces.
Real-time operating systems; QNX is preferred.
Experience interfacing with AI or machine learning systems, including integration, data flow, and deployment.
GUI/HMI design and development.
Data collection and analytics, including OPC-UA.
Scripting with Python, Bash, or PowerShell.
Build systems and automation, including CMake.

Responsibilities

Act as a liaison between Engineering and other technical departments, providing Level 3 remote support, engineering-guided solutions, and technical updates.
Administer, troubleshoot, and control installed systems using remote desktop, SSH, and system error and event data.
Use diagnostic tools and debug files to reproduce field issues in a lab and help software engineers identify causes and reproduction steps.
Maintain systems support technical documentation.
Test and approve software release candidates.
Work with software and electrical engineers to improve the existing hardware and software stack.
Participate in team meetings and proactively share knowledge and assist colleagues with troubleshooting.
Identify issue trends and recommend ways to reduce frequent issues, streamline support, or reduce developer workload.
Troubleshoot installed systems, reproduce field issues, test release candidates, and evaluate PC components.
Travel occasionally to customer sites and remote facilities as needed.