Software Support Engineer

JBT Marel•Redmond, WA

7d•$75,000 - $126,000•Onsite

About The Position

The Software Support Engineer will join the JBT Marel Poultry division’s focused engineering team, developing software for robotic waterjet cutting systems used in the food processing industry. These applications combine real-time control, computer vision, robotics, and data-driven technologies to provide precise and reliable solutions to customers worldwide. The role is based on-site in Redmond, Washington, and connects Engineering with other technical teams by providing Level 3 remote support and engineering-guided solutions. The engineer troubleshoots installed systems, reproduces field issues in a lab to help identify root causes, tests software release candidates, evaluates PC components, and maintains technical support documentation. The role also works with software and electrical engineers to improve the existing hardware and software stack, identifies recurring issues and recommends ways to reduce them, and may require occasional travel to customer sites and remote facilities.

Requirements

At least three years of experience as a Systems Support Engineer or equivalent.
Experience providing systems support for customer-facing software products.
Linux or Unix systems administration experience.
Experience with the Git version control system.
Proficiency in shell scripting.
Proficiency in at least one development language; C is preferred.
Experience installing and troubleshooting PCs and other hardware components.
Experience troubleshooting basic IP networking issues.
Excellent oral and written technical and non-technical communication and collaboration skills.
Experience using system health, performance monitoring, and software management tools.
Technical curiosity and willingness to explore and learn new technologies, patterns, and practices.
Self-motivation and ability to learn and work without supervision.

Nice To Haves

Bachelor’s degree in Computer Science, Math, Engineering, or a related field, or equivalent experience (preferred).
High-level customer-facing application development in industrial systems.
Computational geometry and applied mathematics.
Computer vision, including OpenCV, image processing, and object detection.
Industrial control systems, including motion control, field buses, and interfaces.
Real-time operating systems; QNX is preferred.
Experience interfacing with AI or ML systems, including integration, data flow, and deployment.
GUI/HMI design and development.
Data collection and analytics, including OPC-UA.
Scripting with Python, Bash, or PowerShell.
Build systems and automation, including CMake.

Responsibilities

Act as a liaison between Engineering and other technical departments, providing Level 3 remote support, engineering-guided solutions, and technical updates.
Administer, troubleshoot, and control installed systems using remote desktop, SSH, and system error and event data.
Use diagnostic tools and debug files to reproduce field issues in a lab and help software engineers identify causes and reproduction steps.
Maintain technical support documentation for systems.
Test and approve software release candidates.
Work with internal software and electrical engineers to improve the existing hardware and software stack.
Participate in team meetings and independently share knowledge and assist team members with troubleshooting.
Identify issue trends and recommend ways to reduce frequent problems, streamline support, or reduce developer workload.
Evaluate PC components and troubleshoot installed systems.
Occasionally travel to customer sites and remote facilities, as required.