Deskside Support Engineer

CI Financial • Miami, FL

2d • Hybrid

About The Position

The Deskside Support Engineer delivers service-focused technical support to onsite and remote end users in person, by phone, chat, or email. The role troubleshoots and resolves user issues, handles complex incidents in coordination with other teams, and installs, diagnoses, repairs, maintains, and upgrades PC hardware and equipment. It also includes documenting incidents and requests in Corient’s ITSM system, escalating critical incidents, and supporting IT hardware inventory, shipping, and receiving. The position requires working onsite four days per week, with travel of up to 10% potentially required. After-hours or weekend availability may be required.

Requirements

• Associate degree or equivalent proven industry experience.
• 3–4 years of experience in deskside support focused on end-user services.
• Strong problem-solving, analytical, and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications, including OneDrive, SharePoint, Outlook, Teams, Excel, Word, and PowerPoint.
• Experience with ticketing and incident management platforms for managing user requests and escalations.
• Knowledge of networking fundamentals and remote support tools.
• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States; Corient hires U.S. citizens or permanent residents for U.S. employment opportunities, with exceptions determined based on shortages of qualified candidates.
• Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, including post-employment obligations related to non-solicitation, confidentiality, and non-disclosure.

Nice To Haves

• A+ Certification (highly preferred).
• Bachelor’s degree.
• Experience with Active Directory administration.
• Experience with Citrix and RingCentral.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with video conference and collaboration technologies.
• Experience working with Active Directory.
• Microsoft MCP Certifications.

Responsibilities

• Provide support to onsite and remote end users in person, by phone, chat, or email.
• Troubleshoot problem areas promptly and accurately and provide end-user assistance.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to IT hardware inventory, shipping, and receiving.
• Work independently while contributing collaboratively to team success.
• Follow standard operating procedures for processes and documentation.
• Be available to work after hours or on weekends as required.
• Travel as required, potentially up to 10%.

Benefits

• 401(k) plan with employer matching.
• Four medical plan options generously subsidized by Corient.
• Employer-paid dental, vision, life, and AD&D insurance.
• Employer-paid short-term and long-term disability insurance.
• Paid maternity and parental leave.
• Flexible Spending Accounts and Health Savings Accounts.
• Dependent Care FSA.
• Commuter and Transit FSA.
• Corporate discount program through Perkspot.
• Training reimbursement.
• Paid professional designations.
• Volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree