Deskside Support Technician

NTT DATA Services•Neptune, NJ

1d•$58,000 - $69,000•Onsite

About The Position

The Deskside Support Technician performs managed client services for a strategic customer, including IMAC, break/fix, and desk-side support. The role combines technical expertise with a strong focus on customer service. The position is based onsite at the client’s facility in Neptune, New Jersey, and may require work at other locations. Employees must receive a flu vaccination on or before their start date to the extent required by applicable law.

Requirements

At least 3 years of desktop support experience.
Hands-on experience with workstation hardware, including assembly, troubleshooting, and component replacement.
Hands-on experience installing, configuring, and troubleshooting Windows operating systems, Microsoft applications, antivirus programs, and browsers.
Able to lift and move hardware.
Must receive a flu vaccination on or before the start date to the extent required by applicable law.

Nice To Haves

Knowledge of Microsoft Windows, Microsoft Office, Google Workspace, ChromeOS, iOS, and Citrix client.
Proven troubleshooting skills.
Proven customer service skills and the ability to communicate effectively by phone, in person, and by email.
Ability to multitask and work in a dynamic, fast-paced team environment.
Familiarity with workgroup and domain environments.
Experience with Windows 10, ChromeOS, and Cloud Ready deployments.
Active Directory computer management experience.
Experience with imaging and software deployment using Ivanti LANDesk.
Experience supporting thin clients, mobility devices, desktops, laptops, Chrome devices, and peripherals.

Responsibilities

Configure and repair desktop and notebook computers and connected peripherals, install IP phone handsets and network drops, and troubleshoot computer equipment.
Provide onsite end-user support, diagnostics, assistance, consultations, and guidance about computing functionality through in-person, phone, email, and video interactions.
Advise customers on preventive maintenance and configurations that may affect product performance.
Diagnose and resolve product performance issues using advanced tools and technical knowledge, including identifying issues caused by firewall, proxy, or antivirus software.
Troubleshoot, replace parts, and repair desktops, notebooks, printers, and attached peripherals.
Install and maintain desktops, laptops, printers, and peripherals, including hardware, software, and consumables.
Manage tickets and workload using the customer-provided ticketing system.
Work with vendors to troubleshoot and resolve vendor-supported applications and hardware, acting as a liaison among end users, vendors, and other support teams.
Provide hands-on support for outages and major incidents under the direction of advanced support teams.
Perform break-fix and installation work on thin clients, mobility devices, desktops, laptops, Chrome devices, and peripherals such as signature pads, scanners, and credit card machines.
Lift and move hardware.