Controls Engineer II, Customer Support

BEUMER Group • Somerset, NJ

8d

About The Position

The Controls Engineer II is a hands-on role in BEUMER’s Customer Support division, focused on supporting installed systems, primarily in baggage handling and sortation environments. The position applies professional programming knowledge to troubleshoot, optimize, and enhance machine control systems, helping ensure system reliability, performance, and customer satisfaction. The engineer works with Service, Engineering, software developers, Field Service Technicians, and customers to support ongoing operations, upgrades, and modernization initiatives. The role includes remote and on-site testing and support, with travel to customer sites typically up to 25% as needed.

Requirements

• Bachelor’s degree in Controls Engineering, Electrical Engineering, or a related field, or equivalent experience.
• At least 5 years of relevant controls engineering experience, preferably in service or support environments.
• Advanced knowledge of machine control concepts and troubleshooting methodologies.
• Strong understanding of PLC programming, especially Siemens TIA Portal.
• Ability to read and interpret electrical schematics and system documentation.
• Ability to independently evaluate and resolve controls-related issues in time-sensitive environments.
• Strong problem-solving skills, including root cause analysis and developing long-term solutions.
• Ability to adapt quickly to new control platforms and evolving technologies.
• Experience using computer-based tools for diagnostics, programming, and service tracking.
• Strong collaboration skills with cross-functional teams and customer stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Excellent time management and attention to detail.
• Strong verbal and written communication skills.
• Customer-focused approach and commitment to service excellence.
• Professional, positive, and proactive attitude.
• Willingness and ability to travel to customer sites as needed, typically up to 25%.

Nice To Haves

• Experience with Allen-Bradley PLCs.

Responsibilities

• Understand customer operational needs and translate them into effective control system solutions for existing installations.
• Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code.
• Diagnose and resolve PLC, controls, and system-level issues in live operational environments.
• Support corrective maintenance, preventive maintenance, and system optimization.
• Interpret electrical design drawings and specifications to support troubleshooting and modifications.
• Collaborate with Electrical Engineering on I/O network troubleshooting, updates, and system improvements.
• Partner with software developers and cross-functional teams to resolve system issues and implement enhancements.
• Participate in system testing, validation, and updates remotely and on-site.
• Prepare and maintain service documentation, including as-built updates and change logs.
• Support on-site service activities, including commissioning, retrofits, and system upgrades.
• Assist with lifecycle support, modernization, and continuous improvement initiatives.
• Provide technical support and guidance to Field Service Technicians and customers as needed.
• Contribute to root cause analysis and implement corrective actions to prevent recurrence.
• Take part in special projects or other duties as assigned.

Benefits

• Medical and dental premiums covered 100% for the employee and eligible dependents.
• 401(k) with a generous match.
• Life insurance and long-term disability coverage.
• Ancillary insurance options, including vision, accident, and critical illness insurance.
• Generous paid time off.
• Paid company holidays, including additional flex days.
• Eligibility to participate in the Target Agreement Plan for performance-based bonus potential.
• Per diem eligibility for qualified travel expenses in accordance with the IRS schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level