Controls Engineer II, Customer Support
About The Position
The Controls Engineer II is a hands-on role in BEUMER Group’s Customer Support division, supporting installed systems. The role applies professional programming knowledge to troubleshoot, optimize, and enhance machine control systems, primarily in baggage handling and sortation environments. It supports system reliability, performance, and customer satisfaction through close collaboration with Service, Engineering, and customers on operations, upgrades, and modernization initiatives. The position supports existing installations by translating customer operational needs into control solutions; maintaining and improving BEUMER sorter controls; diagnosing issues in live operating environments; and assisting with service, testing, commissioning, retrofits, and system upgrades. The engineer also provides technical guidance to field service technicians and customers, supports root cause analysis and corrective actions, and maintains service records and system documentation. Customer-site travel is typically up to 25% as needed.
Requirements
- Bachelor’s degree in Controls Engineering, Electrical Engineering, or a related field, or equivalent experience.
- At least 5 years of relevant experience in controls engineering, preferably in service or support environments.
- Advanced knowledge of machine control concepts and troubleshooting methodologies.
- Strong understanding of PLC programming, especially Siemens TIA Portal.
- Ability to read and interpret electrical schematics and system documentation.
- Ability to independently evaluate and resolve controls-related issues in time-sensitive environments.
- Strong problem-solving skills, with a focus on root cause analysis and long-term solutions.
- Ability to adapt quickly to new control platforms and evolving technologies.
- Experience using computer-based tools for diagnostics, programming, and service tracking.
- Ability to collaborate with cross-functional teams and customer stakeholders.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- Excellent time management and attention to detail.
- Strong verbal and written communication skills.
- Customer-focused mindset and commitment to service excellence.
- Professional, positive, and proactive attitude.
- Willingness and ability to travel to customer sites as needed, typically up to 25%.
Nice To Haves
- Experience with Allen-Bradley PLCs.
Responsibilities
- Understand customer operational needs and translate them into control system solutions for existing installations.
- Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code.
- Diagnose and resolve PLC, controls, and system-level issues in live operational environments.
- Support corrective and preventive maintenance and system optimization.
- Interpret electrical design drawings and specifications to support troubleshooting and modifications.
- Collaborate with Electrical Engineering on I/O network troubleshooting, updates, and system improvements.
- Partner with software developers and cross-functional teams to resolve system issues and implement enhancements.
- Participate in system testing, validation, and updates remotely and on-site.
- Prepare and maintain service documentation, including as-built updates and change logs.
- Support on-site service activities, commissioning, retrofits, and system upgrades.
- Assist with lifecycle support, modernization, and continuous improvement initiatives.
- Provide technical support and guidance to Field Service Technicians and customers as needed.
- Contribute to root cause analysis and implement corrective actions to prevent recurrence.
- Perform special projects or other duties as required.
Benefits
- Medical and dental premiums covered 100% for the employee and eligible dependents.
- 401(k) plan with a generous match.
- Life insurance and long-term disability coverage.
- Ancillary insurance options, including vision, accident, and critical illness insurance.
- Generous paid time off.
- Paid company holidays, including additional flex days.
- Eligibility to participate in the Target Agreement Plan for performance-based bonus potential.
- Per diem allowances in accordance with the IRS schedule for qualified travel expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
