Desktop Support Engineer

HealthVerity • Philadelphia, PA

7d • $75,000 - $110,000 • Hybrid

About The Position

HealthVerity is seeking an experienced Desktop Support Engineer to serve as the team’s Microsoft Windows administration expert and primary hands-on technical support resource for its Windows laptop fleet. The role owns Windows 10/11 and future-version imaging, deployment, configuration, patching, and lifecycle management, and provides expert diagnosis and resolution of hardware, software, operating system, and connectivity issues. The position also supports end users in person and remotely, administers accounts and productivity services, provisions laptops, maintains IT asset records, and partners with Security on endpoint compliance and access controls.

The main office is in Center City, Philadelphia, with a hybrid model requiring local employees to work in the office three days per week. Remote work is available in specified hub locations and approved states, subject to applicable tax and labor regulations. Remote employees primarily work from home and meet in person at least once a year. The role offers a base salary of $75,000–$110,000, commensurate with experience, plus an annual bonus opportunity.

HealthVerity describes itself as a leader in privacy-protected real-world data exchange, supporting healthcare and life sciences organizations in connecting and analyzing patient data. Its benefits package for eligible permanent, full-time employees includes health, dental, and vision coverage from day one, a 401(k) plan, and an equity program with new-hire grants beginning at the Director level. Additional offerings include targeted PTO of four weeks per year, paid parental leave, onboarding and mentorship resources, and an annual professional development budget.

Requirements

• Expert-level Microsoft Windows administration, including Windows 10/11, Active Directory, Group Policy, and Microsoft Intune/Autopilot.
• 7–10 years of hands-on desktop or endpoint support experience in a Windows environment.
• Expert-level troubleshooting of Windows laptop hardware, software, drivers, operating systems, and network/connectivity issues.
• Proven experience with laptop imaging, provisioning, and deployment using SCCM, MDT, Microsoft Intune/Autopilot, or similar tools.
• Strong working knowledge of Microsoft 365 administration.
• Solid understanding of networking fundamentals, including Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
• Excellent verbal and written communication skills and ability to explain technical concepts to non-technical users.
• Strong customer-service orientation, organization, and ability to prioritize multiple issues.

Nice To Haves

• CompTIA certification, such as A+, Network+, or Security+.
• Familiarity with JAMF (MDM) for mixed-OS environments.
• Familiarity with Okta Identity Access Manager (IAM).
• Familiarity with Google Workspace administration.
• Knowledge of a broad range of consumer technologies and applications.
• Linux and shell scripting.

Responsibilities

• Serve as the team’s Microsoft Windows administration expert, owning Windows imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot.
• Provide Tier 1/2 escalation support for complex Windows hardware, software, operating system, and connectivity issues.
• Administer Active Directory accounts, group policies, and Microsoft 365 for end users.
• Support end users in person and remotely via ticketing and remote-control tools while maintaining strong customer-service standards.
• Provision and deploy laptops for new hires, completing imaging, software installation, and account setup on schedule.
• Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance.
• Partner with Security on endpoint compliance, patch cadence, and access control enforcement.
• Identify recurring issues and recommend process or tooling improvements to reduce ticket volume.

Benefits

• Competitive base salary and annual bonus opportunity for non-commissioned roles.
• Health, dental, and vision coverage starting on day one.
• 401(k) plan.
• Equity program, with new-hire equity grants beginning at the Director level and above.
• Flexible location, including remote workdays and three days per week of in-office collaboration for Philadelphia-area team members.
• Targeted PTO of four weeks per year, including vacation, personal, and sick time.
• Paid parental leave: 12 weeks for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
• Comprehensive onboarding, mentorship program, departmental talks, and a library of resources.
• Professional development support, including biweekly 1:1s, growth-oriented leadership, and an annual budget for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed