Desktop Support Engineer II

The Wonderful Company•Los Angeles, CA

4d•$30 - $33•Onsite

About The Position

The Wonderful Company is seeking a Desktop Support Engineer II to provide front-line technical support across the business, including support for remote users. The position is based onsite at the company’s West Los Angeles, California office five days a week. The role supports computers, software, network and telephone services, printers, and mobile devices, and serves as the primary point of contact for helpdesk calls and a secondary point of contact for chat support.

Requirements

A.A. degree from a technical trade school and 2 to 5 years of experience in a related field, or an equivalent combination of education and experience.
Working knowledge of Microsoft products, including Word, Excel, Access, Outlook, and PowerPoint.
Strong interpersonal skills and the ability to communicate effectively with staff at all levels, demonstrating tact, enthusiasm, and patience.
Sensitivity to cultural and bilingual issues.
Superior customer service skills.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to work independently and creatively under pressure and time constraints.

Nice To Haves

A+ certification.
Experience with Oracle systems.

Responsibilities

Install and troubleshoot software, including antivirus, firewall, and anti-spyware applications.
Configure and repair information system hardware.
Troubleshoot and repair defective computer hardware, coordinate vendor repairs as needed, and help ensure computers and related equipment remain functional throughout the organization.
Perform computer moves, adds, and changes.
Reload operating systems.
Install and configure company software in accordance with information systems policies and procedures.
Assist with network administration, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting.
Maintain printers, handle printer moves, adds, and changes, and manage toner and ink supplies.
Provide backup general telephone support, including new user setup and training, troubleshooting, and vendor coordination for service or repairs.
Support physical-layer wiring connectivity.
Manage mobile devices.
Serve as the primary point of contact for helpdesk calls and secondary point of contact for chat support.

Benefits

Medical coverage.
Vision and dental plans.
401(k) with match eligibility.
24/7 online physician consultations.
Virtual mental health resources.
Life coaching.
Employee community groups.
Cash rewards for healthy habits and fitness reimbursements.
On-demand fitness videos.
Career progression and internal mobility opportunities.
Learning and development resources, including management and leadership training, webinars, and eLearning courses.
Company-wide mentorship program.
Continuous improvement training.
Company-provided funds for charitable giving through Wonderful Giving.
Opportunities to participate in community service projects through Wonderful Neighbor.