Desktop Support ENG II

Healthcare Outcomes Performance Company•Indianapolis, IN

8d•Onsite

About The Position

The Desktop Support ENG II installs, configures, maintains, and troubleshoots Windows-based computers, peripheral devices, and business applications. The role also architects desktop applications and wireless and network solutions, creates printer mappings for clinical systems, and escalates issues to hardware and software manufacturers when necessary. The position manages user errors and requests through the IT/Facilities help desk ticketing system, documents daily work and creates user documentation as needed, and maintains accurate and timely asset inventory records. It is expected to support colleagues by helping them work more effectively and securely, maintain customer satisfaction and confidentiality, and contribute to a safe operating environment. The work takes place in a normal office environment, requires 100% on-site presence at the servicing location, and includes some travel within the community. Physical demands include sitting and standing, some bending and stretching, and manual dexterity for using a calculator and computer keyboard. The employee must read and sign HOPCo’s Mission, Vision, and Values. Job requirements and duties may change as needs evolve.

Requirements

2–4 years of experience in IT/Desktop Support.
Proficiency with all Windows operating systems.
At least intermediate skills with Microsoft Office Professional Suite.
Knowledge of Microsoft Office software and how to operate and troubleshoot computer equipment.
Knowledge of telephony systems programming, documentation, and process creation.
Asset and time management skills to assist the department.
Ability to organize tasks and work orders.
Customer service skills for dealing with frustrated users.
Problem-solving skills.
Ability to troubleshoot common desktop and user problems and develop resolution strategies.
Ability to communicate effectively and in user-friendly terms, verbally and in writing.
Ability to work as a team player with effective interpersonal skills.
Ability to solve problems and work independently.
Ability to maintain a safe operating environment.
Must reside in the servicing location and work 100% on-site.
Must read and sign HOPCo Mission, Vision, and Values.

Nice To Haves

Healthcare IT experience.
High school diploma/GED or equivalent working knowledge preferred.

Responsibilities

Install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices.
Install, maintain, and troubleshoot business applications.
Architect desktop applications and wireless and network solutions.
Create printer mappings for clinical systems.
Escalate issues to hardware and software manufacturers as necessary.
Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets accurately and promptly in the inventory database.
Help others perform their jobs better, more efficiently, and more securely.
Maintain a high level of customer satisfaction and confidentiality.
Maintain a safe operating environment.