Desktop Support

TEKsystems • Watertown, MA

6d • $28 - $30 • Onsite

About The Position

The Desktop Support Technician provides onsite technical support for hardware, software, and network-related issues. The role troubleshoots and resolves IT problems while delivering customer service to end users, acting as a liaison between the IT team and employees to minimize business disruption and support a positive user experience. The position is based in Cambridge, Massachusetts, and is fully onsite. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM. This is a 12+ month contract described as long-term/ongoing. Pay is listed as $28.00–$30.00 per hour; the posting also states an initial pay of $30 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

The role responds to service requests and incidents, supports end-user devices and applications, installs and maintains hardware and software, documents work in a ticketing system, and coordinates with other IT teams when escalation is needed. It also provides user guidance, maintains IT asset inventory, and supports compliance with company security standards.

Benefits for eligible employees in this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Eligibility and terms may depend on job classification, length of employment, elections, and plan or program terms.

Requirements

• At least 2 years of desktop support experience.
• Strong Windows operating system expertise, including support for Windows 10/11 installation, configuration, troubleshooting, and optimization.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Familiarity with desktop, laptop, printer, and other end-user hardware support.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while managing multiple priorities.
• High school diploma or equivalent.

Nice To Haves

• Associate's or Bachelor's degree in Information Technology or a related field.
• Experience supporting macOS environments.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar technical certifications.
• Previous experience in a corporate desktop support or help desk environment.

Responsibilities

• Respond to service requests and incidents through phone, email, ticketing systems, and in-person support.
• Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, upgrade, and maintain hardware and software.
• Assist end users with application, operating system, and network connectivity issues.
• Document support activities, resolutions, and updates in the ticketing system.
• Escalate complex issues and collaborate with other IT teams as needed.
• Provide guidance and training to users on IT best practices and procedures.
• Maintain inventory of IT assets and support compliance with company security standards.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED