Desktop Support
Wipro•Mountain View, CA
About The Position
Provide comprehensive technical support to new hires during onboarding, focusing primarily on MacBook devices while also supporting Windows environments. Ensure a seamless device setup and resolve hardware and software issues during enrollment. Deliver white-glove service, maintain a high standard of client support, collaborate with on-site technical teams to stay current on standards, and keep clients informed about support processes and expectations.
Requirements
- 3–5 years of experience.
- Desktop support experience.
- Strong expertise in macOS and familiarity with Windows systems.
- Excellent communication and interpersonal skills.
- Ability to coordinate effectively with technical teams and maintain client relationships.
- Strong problem-solving skills and a customer-first mindset.
Responsibilities
- Configure and set up MacBook and Windows devices for new hires.
- Troubleshoot hardware and software issues during onboarding and enrollment.
- Provide comprehensive, white-glove technical support to new hires and clients.
- Collaborate with on-site technical teams to stay updated on current standards.
- Keep clients informed about support processes and expectations.
Benefits
- Medical and dental benefits options
- Disability insurance
- Paid time off, inclusive of sick leave
- Other paid and unpaid leave options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
