Desktop Support

TEKsystems•Evansville, IN

6d•$20 - $25•Onsite

About The Position

The Desktop Support Technician provides technical support and assistance for organizational computer systems and associated hardware and software. The role troubleshoots technical issues, maintains IT equipment, and supports end-users to promote reliable operations and minimize downtime. This is a contract position based onsite in Evansville, Indiana.

Requirements

Associate degree in computer science or a related field, or equivalent work experience.
2–4 years of experience.
In-depth knowledge of computer hardware, software, networking, and hands-on experience with Windows-based environments.
Excellent troubleshooting skills and the ability to resolve varied technical issues in a timely manner.
Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.
Strong customer-service orientation and communication skills to explain and advise on technical issues clearly.
Experience with helpdesk or IT support tasks and issue-tracking systems.
Ability to manage time and priorities in a fast-paced environment and maintain detailed incident and resolution records.
Highly motivated self-starter comfortable working in a fast-paced environment.

Nice To Haves

Break/fix troubleshooting experience.
ServiceNow experience (highly preferred).
SCCM experience.
Service Suite experience.
Utility experience.

Responsibilities

Serve as the first point of contact for employees requesting technical assistance by phone, email, or in person.
Troubleshoot remotely using diagnostic techniques and pertinent questions, resolving issues involving LANs, WANs, and other systems.
Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other required applications.
Maintain the daily performance of computer systems, assist with hardware setup, and resolve issues with peripherals such as printers, scanners, and video conferencing equipment.
Record events, problems, and resolutions in logs or helpdesk software such as ServiceNow, and track equipment and spare inventory.
Follow up with clients to verify their systems are functional, provide feedback or training when needed, and coordinate with other IT staff to escalate and resolve issues.