Desktop Support

TEKsystems • Austin, TX

6d • $15 - $25 • Onsite

About The Position

The Desktop Support Technician provides onsite technical support to end users, helping ensure reliable operation of desktops, laptops, mobile devices, software applications, and related IT equipment. The role troubleshoots technical issues, supports enterprise technology environments, and delivers customer service while minimizing disruptions to business operations. The position is based onsite in Austin, Texas.

Requirements

• At least 3 years of desktop support, help desk, or technical support experience in a corporate environment.
• Strong experience supporting Windows 10/11 operating systems.
• Experience with Active Directory, Microsoft 365, Outlook, Teams, and OneDrive.
• Knowledge of desktop and laptop hardware, printers, and peripheral troubleshooting.
• Experience using ticketing systems such as ServiceNow.
• Familiarity with remote support tools and remote troubleshooting methods.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities simultaneously.

Nice To Haves

• Experience with device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot.
• Experience supporting macOS devices.
• Experience with Mobile Device Management platforms such as Intune, Jamf, Ivanti/MobileIron, or AirWatch.
• Experience supporting iOS and iPhone devices.
• Familiarity with Virtual Desktop Infrastructure (VDI) environments.
• Knowledge of inventory and asset management processes.
• Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent.

Responsibilities

• Provide onsite and remote support for hardware, software, and connectivity issues.
• Diagnose and resolve issues involving desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, deploy, and maintain Windows and macOS devices.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts and permissions in Active Directory and related enterprise systems.
• Perform device imaging, deployment, configuration, and lifecycle management.
• Use remote support tools to troubleshoot and resolve end-user issues.
• Document incidents, service requests, resolutions, and updates in the ticketing system.
• Support virtual meeting and collaboration technologies.
• Maintain IT asset inventory and track equipment throughout its lifecycle.
• Escalate complex technical issues when appropriate and collaborate with other IT teams.
• Educate users on technology best practices, security awareness, and standard IT procedures.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Critical Illness, Accident, and Hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
• Voluntary life and AD&D insurance for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed