Desktop Support Engineer II

The Wonderful Company•Los Angeles, CA

3d•Onsite

About The Position

The Desktop Support Engineer II provides front-line technical support for issues across The Wonderful Company, including support for remote users. The role is based onsite five days per week at the company’s West Los Angeles, California office. The engineer supports computer hardware and software, user and network administration, printers, telephones, mobile devices, and helpdesk operations.

Requirements

Associate degree from a technical trade school and 2 to 5 years of experience in a related field, or an equivalent combination of education and experience.
Working knowledge of Microsoft products, including Word, Excel, Access, Outlook, and PowerPoint.
Interpersonal skills and the ability to communicate effectively with staff at all levels, demonstrating tact, enthusiasm, and patience.
Sensitivity to cultural and bilingual issues.
Superior customer service skills.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to work independently and creatively under pressure or time constraints.

Nice To Haves

A+ certification preferred.
Experience with Oracle systems is a plus.

Responsibilities

Install and troubleshoot software, including antivirus, firewall, and anti-spyware applications.
Configure and repair information system hardware.
Troubleshoot and repair defective computer hardware to maintain the functionality of computers and related equipment throughout the organization.
Work with vendors to arrange repairs as needed.
Handle computer moves, additions, and changes.
Reload operating systems.
Install and configure company software in accordance with information systems policies and procedures.
Assist with network administration, including new user setup and removal, Active Directory moves, additions, and changes, and general Windows troubleshooting.
Maintain printers, including moves, additions, changes, and toner or ink supply management.
Provide backup support for general telephone services, including new user setup and training, troubleshooting, and vendor service or repair coordination.
Support physical-layer wiring connectivity.
Manage mobile devices.
Serve as the primary point of contact for helpdesk calls and the secondary point of contact for chat support.