Desktop Support ENG II
About The Position
The Desktop Support ENG II installs, configures, maintains, and troubleshoots Windows-based computers, peripheral devices, and business applications. The role architects desktop applications and wireless and network solutions, creates printer mappings for clinical systems, and escalates issues to hardware and software manufacturers when necessary. It manages user issues and requests through the IT/Facilities help desk ticketing system, documents daily tasks, prepares user documentation, and maintains accurate company asset records. The position emphasizes helping others work more effectively and securely, maintaining customer satisfaction, and protecting confidentiality. The position is 100% on-site in the servicing location, requires residence in that location, and includes some travel within the community. Work takes place in a normal office environment and involves sitting, standing, some bending and stretching, and manual dexterity using a calculator and computer keyboard. The employee must read and sign HOPCo’s Mission, Vision, and Values. Job responsibilities and requirements may change as organizational needs evolve.
Requirements
- 2–4 years of experience in the IT/Desktop Support field.
- Proficiency with all Windows operating systems.
- At least intermediate skills with Microsoft Office Professional Suite.
- Knowledge of Microsoft Office software.
- Knowledge of operating and troubleshooting computer equipment.
- Knowledge of telephony systems programming, documentation, and process creation.
- Knowledge of asset and time management skills to assist the department.
- Ability to troubleshoot common desktop and user problems and develop resolution strategies.
- Ability to communicate effectively in user-friendly terms, verbally and in writing.
- Ability to work as a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
- Skill in organizing tasks and work orders.
- Skill in using customer service skills when dealing with frustrated users.
- Skill in problem-solving.
- Skill in maintaining a safe operating environment.
- Must reside in the servicing location.
- Must read and sign HOPCo’s Mission, Vision, and Values.
Nice To Haves
- High school diploma/GED or equivalent working knowledge preferred.
- Healthcare IT experience preferred.
Responsibilities
- Install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices.
- Install, maintain, and troubleshoot business applications.
- Architect desktop applications.
- Architect wireless and network solutions.
- Create printer mappings for clinical systems.
- Escalate errors to hardware and software manufacturers as necessary.
- Manage user errors and requests through the IT/Facilities help desk ticketing system.
- Document daily tasks and create user documentation as needed.
- Track company assets accurately and promptly through the inventory database.
- Help others perform their jobs better, more efficiently, and more securely.
- Maintain a high level of customer satisfaction.
- Maintain confidentiality.
- Read and sign HOPCo’s Mission, Vision, and Values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
