Desktop Support Engineer
About The Position
TEKsystems is seeking an experienced Desktop Support / Help Desk Technician to support a growing end-user environment as part of a fast-paced IT team. The role provides Tier 1 and Tier 2 support, resolves day-to-day technical issues, manages device deployments, and assists with Windows upgrades and migrations. The successful candidate is customer-focused, responsive, and comfortable supporting desktop, help desk, and basic network troubleshooting needs, including high-volume ticket support and C-Suite users. This is a contract position based fully onsite in Martinez, California. The pay range is $25.00–$30.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Benefits may be available subject to eligibility, job classification, length of employment, and applicable plan terms.
Requirements
- At least 3 years of desktop support and/or help desk experience.
- Strong experience supporting Windows 10 and Windows 11 environments.
- Hands-on experience troubleshooting hardware, software, and peripheral devices.
- Experience managing tickets in a high-volume support environment.
- Knowledge of laptop imaging, deployment, and migration processes.
- Experience supporting MFA, user account administration, and common authentication issues.
- Strong troubleshooting, communication, and customer service skills.
- Ability to provide a high-touch, white-glove support experience.
Nice To Haves
- Experience troubleshooting network connectivity and infrastructure-related issues.
- Exposure to switches, wireless networks, VPNs, and basic networking concepts.
- Previous experience as a high-level Desktop Support Technician or Junior-to-Mid-Level Network Engineer.
- Experience supporting large-scale hardware refreshes, operating system upgrades, and enterprise IT projects.
Responsibilities
- Provide Tier 1 and Tier 2 desktop and help desk support for end users.
- Troubleshoot hardware, software, operating system, and peripheral issues.
- Support Windows 10 and Windows 11 environments, including upgrades and migrations.
- Assist with laptop deployments, imaging, configuration, and user onboarding.
- Handle password resets, MFA-related issues, account support, and access requests.
- Support mobile device deployments, upgrades, and troubleshooting.
- Manage and resolve tickets while maintaining excellent customer service standards.
- Diagnose and troubleshoot wired, wireless, and VPN-related network connectivity issues.
- Assist with IT projects, technology refreshes, and device rollout initiatives.
- Document issues, resolutions, and procedures in the ticketing system.
- Support high ticket volumes and C-Suite end users.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
